[KB0783663] Changing closed RITM to "Work in Progress" doesn't set "Active = True", only "Open" does

[Steffen Hansen]

Hi,

First question, so please correct me if I'm doing it wrong.

If we have a closed RITM that's set to "Closed Complete", and this is then reverted to "Work in Progress", Active doesn't get set to True. However, if you take the "Closed Complete" RITM and set it to Open, then Active gets set to True as expected. I found [KB0783663] which says it's a known issue that relates to Quebec releases (Patch6, Patch1 HF1 and Patch9 HF3a) - however, we're seeing the issue on our Washington instance too (and my PDI)

Now - I tried the suggestions in the KB on our Washington test instance, and it does fix the issue and I haven't found anything (obvious) broken after applying it. I'm just a bit worried that I might be missing something since it relates to old releases.

BR, and thank you. And apologies if I'm in the wrong place.

/Steffen

[Dr Atul G- LNG]

Hi @Steffen Hansen 

If all working fine, means you did good job and nothing to be worry more. If still doubt log a Now Support case to confirmed from team.

[Steffen Hansen]

Thank you,

I backed up the original Business Rules (3) and the Script Include (1). Will CAB the change in Production with the Ops team (on the 25th., no chance before then) and then apply it. I will let you know how it goes.

BR, Steffen

[Dr Atul G- LNG]

Good to know @Steffen Hansen  . Will wait for a positive feedback.