The incident description should be copied over to the service request description.

[kalyan_234]

The incident description should be copied over to the service request description. If the variable is available.

Thanks in advance.

[Sid_Takali]

Hi @kalyan_234 Refer this article https://www.servicenow.com/community/itsm-articles/convert-an-incident-to-a-service-request-approach...