Hi All,We are working on a requirement where we have to give access to ITIL users to edit only specific fields of incident from list view.Currently there is an ACL where only admins have access to edit fields of incident from list view and restrictin...
All incident form fields make read only with script
we want to create a duration field which runs from 6am to 6pm monday to friday once incident is created and completes when incident is resolved
hello!I came across this question recently, can anyone clarify that are there different types of coalesce or not.if there are then, what are the different types of coalesce present in SN and how do we differentiate between them.
Hello,I am working on one implementation project where I have to do the integration between Monday.Com and ServiceNow.I know there is spoke present but that's not our requirements, we need to create an item on the board in Monday.com when we create a...
I want Reproduce In the RPA: Open the PDF using start app component 2. Scroll down to the end of PDF using ‘Sendkeys’ 3. Use ‘GetScreenshot’ method from toolbox to take a screenshot of the signature page in PDF 4. Save the image to specif...
Hello,We are in the process of enhancing the security of our instances and one of the proposed settings which instance security has pointed us to is “Disable Entity Expansion”. Disable Entity Expansion will be compliant if following are configured :g...
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inci...
Hello, What is the best way to streamline the process/workflow of interactions records. Should interaction records for all submissions be created first and then full fillers only create incidents or request?
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month( I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inc...
Hi Team, I have a requirement to be able to select Known Error Article when we resolve an incident by selecting Known Error from the resolution code. How do I show the Known Error articles list ? Regards,Sravya
Hi All,I need to implement a feature where clicking on a custom UI Action in an incident record will trigger a dialog box/pop up. This pop up should include the "Parent Incident" field, allowing the user to select a Incident. How can this be achieved...
Is it possible to add an additional tab in the incident itself like there is a tab for work notes, the ask is, when an incident is raised and till the time it is assigned to the relevant assignment group it has already hopped multiple queues and ther...
Hi, I wrote a background script to update the comments in incident table But didn't update the comments. Please helpScript: var gr = new GlideRecord('incident');gr.get('88041f451b080d1039068550604bcb2d');gr.comments = 'As requested, closed the incide...
When creating a standard report in ServiceNow, I can select "IS ONE OF" or "IS NOT ONE OF" for a choice field (ex: Priority). But when I try to do the same for a string field (ex: Assignment Group) I get the "IS ONE OF" option but not the "IS NOT ONE...
