Forum Posts
I cannot create a Change Request using my dev instance of ServiceNow
This -->curl "https://XXXXXXXservice-now.com/api/sn_chg_rest/v1/change" \--request POST \--header "Accept:application/json" \--header "Content-Type:application/json" \--data "{ \"chg_model\" : \"Standard\",\"description\" : \"Describes the change req...
Resolved! CLE Encrypted Field Configuration Crypto Module not selectable
Hi All, I followed a tutorial for this:https://www.servicenow.com/community/in-other-news/encrypting-attachments-using-quot-column-level-encryption-quot/ba-p/2700245 And another video:https://youtube.com/watch?v=4b9S9KwzL2g&list=PLrhqGp3sUzhv6R0mn9E5...
Get event name and parm1 value in email script
Hello Everyone, I have an event which contain multiple user sys_ids in parm1. I want to fetch the event name and parm1 value in email script and covert to array string where parm1 value is list of users which are the recipients. Instance version:- V...
Automate an annual ticket on the incident table for the 1st of April every year with an attachment
Hi, I have a requirement whereby I need to create an annual record on the incident with an attachment for a particular day for example the 1st of April. What is the best way to achieve, any examples would really help too.Thank you in advance
Resolved! How to delete the role based on the condition
Hello Experts,I have a requirement where there is a field Position on the user table and its choice field and choices are 'Non-Agent' and 'Agent' if 'Non-Agent' then I have to remove the role.I am trying by background script but not getting the expec...
Resolved! How to create report for which incidents the survey is not triggered
Hello, We have a requirement for which incidents the survey assessment instances are not triggered. we understood it by creating database view and please help to give the where clause for the both incident and asmt_assessment_instance tables in the d...
Duplicate incidents are created in different priorities for same device in the same time
Incidents are created from the Alert management rule, We are getting duplicate incidents in different priorities for the same device at the same time.
Resolved! Script Help
Hi All,I am not a PRO in scripting hence need a bit guidance. I have a UI action which should be visible on some conditions and that condition is too long----------------------------------------Visibility Conditions------------------------Field Value...
How to visible the UI action based on the condition to the logged in user
Hey Experts,I wanted to show the UI action based on the condition as follows:UI Action is visible only when the logged-in user is an admin, and has more than 5 incident records where he/she is a caller. Please help me with this Thanks, atik
Incidnets URL in reports
Hi All,We have a request in reports Test case:1)Create a report with active incident ware assignment group 'ABC' 2)Incident list should display in the form of URL'sExample:1)Url link1............2)Url link2.........
Resolved! create notification when parent incident is established.
When an incident is made a parent incident, we would like to send a notification. How can I do this?
Resolved! Catalog item in Contextual Search Results
Hello,I enabled "cxs_EmailSearchResults" in my notification, so whenever an Incident created the caller will receive an email with the "Related Search Results" result in their email. Include knowledge articles, and catalog item. My issue is whenever ...
when one sc task is closed complete the 2nd sc task is closed incoomplete
hi can anyone help me with scenario for i have two tasks where based upon values it will trigger the related sc taskshere the pblm is that if they select both values after the first sc task (task for non it) is getting completed then the other task...
