knowledge base: how to do currently ,when the incident is closed ,all fields become read only.

[BhujangiG]

how to do currently ,when the incident is closed ,all fields become read only.
now we need to make this field editable if the user has role knowledge_manager. 

[Medi C]

Hi @BhujangiG,

This is OOTB. If you want to make fields editable, you would need to create Access Conctols (ACLs) on incident table.

Condition should be (Active = false).

Role:  knowledge_manager

[Medi C]

@BhujangiG 

Was this helpful? Was the issue resolved? 

[Ankur Bawiskar]

@BhujangiG 

but why to open closed incidents for knowledge_manager?

You can check the existing table.None WRITE ACL on incident and update
OR
create a new table.None WRITE ACL with that role and in condition give State=Closed

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @BhujangiG 

Opening a closed incident goes against the process, which means that once an incident is closed, no one should reopen it under any circumstances.