Resolved! How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?
How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?
Forum Posts
Resolved! Extracting Name from Incident 'Description'
Hi All, We currently have a new inbound action that is creating incidents with employee details such as name, location, action date, etc. passed into the 'Description' field within the incident (see below). We've created a flow designer to extract th...
Access to dashboard with multiple widgets
Hello there,Is there a way to give access to a user to a dashboard that contains multiple tabs and multiple widgets per tab?My current work environment is not using groups which I am trying to convert them to. Does that mean I need to add the group t...
HIde filter button in list view in workspace
Hello All,My requirement is to hide a filter button on the workspace list of records. I am unable to find this. Can anyone help me on this. Thanks,Shareef
Resolved! sending email after 30 minutes
Hello experts, In our incident table, incidents are getting created. If it has been more than 30 mins and no incident has been created, i need to trigger an email. Can anyone help me in this requirement. Thanks in advance.
Resolved! cross-scope access policy
I have Scripted REST API and script include on scoped application and I am using GlideRecord to create record from that script include.I am trying to create record from scoped application to global application table. I am getting below error.Error:Cr...
Incident Notification Email Reply to
Hi All, We have different functional in the organization will use the incident management. The default inbound and outbound email configuration we have configured as servicenow@company.com. This will be the primary ServiceNow instance email to accept...
Rota: On-call escalation path. Escalating to alternative shift
Hi,This is in regards to on-call and determining escalation paths - if this isn't the correct forum happy to take advice on where it is best posted. I have a single assignment group compromised of 2 shifts (Gold, Red) which both cover 24/7 in paralle...
Script to fetch variable data into a field in flow designer
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for;Description = fd_data._1__get_catalog_va...
Resolved! Best practice SLA Changes
We will be changing SLA after over 3 years. What is the best practice when it comes to still open incidents / RITM? We will be changing the time frame on the SLAs not what start, pauses, and ends them.
Resolved! Is it possible to report on the task_sla table where the incident has a specific tag?
Hi,I'm trying to report on the task_sla table where my task type is Incident and that Incident has been tagged with a specific tag.I haven't been able to do this OOTB so am wondering if anyone else has meet this requirement before? Suspect it's possi...
notification trigger when click on button
Hello, when request is submitted from portal one notification is trigger to manager in that one approve button is there for that approve button i wrote email script.when manager clicks on approve button again one notification need to trigger.for this...
how to show variable set values in notification
Hello,there is one catalog item in that multi row variable set(user_details) is there.there are 5 variables (requested for - reference,description - multi line text,price - single line text......) are there in mrvs i want to show those variables valu...
Excluding a group from receiving Incident assigned notification
We're trying to exclude our help desk from receiving the "Incident assigned to your group" notification. It is set up with the following filter conditions, but the group mentioned in the "Assignment group is not" condition is still receiving the emai...
Resolved! Add link in annotation
Hello, Created record producer 'Asset',In that one variable called 'Branch'. I need to add link in annotation it redirects to 'stockroom'(alm_stockroom) table in particular view(stockroom view). How to do this?
