we have configured few Flow designers for some catalog items . Some flow designers (on certain catalog items) are Stuck Waiting at "Ask For Approval" Activity after Approving/Rejecting from the Group Approval records and they are working fine if appr...
How to limit the specific catalog item to only one department users even the requests also raised by the specific department only.
Hello,Created catalog item in that 2 variables requested for(reference to user table) and description(Single line text).Requested For's - email,department,location details should be populate in description variable.How to achieve this.
I want business elapsed time to be calculated entirely in hours not in days+hours.How to create a new field which shows in hours by fetching data from OOB field ?
Is there anyone currently using SNOW for Incident, problem and change, that wouldn’t mind having a conversation with me? Someone with Admin experience would be a plus. Thanks in advance.
I went to the table and created a new field 'Callback Number'. I added it to the form view for Service Operations Workspace. When I create a new incident it doesn't show until I save the record. Any ideas?
Hello,I'm implementing Machine Learning solution for Incident Management. Currently aiming Assignment Group (+1500) and our engine target is currently capturing 150k records. The solution suggests following results; "[Version : 13] Solution Result : ...
Hello community, We are looking to achieve one use case such that if an incident is in assigned state and assignment group is not empty, then as per the below screenshot if the user clicks on email icon on incident it should populate assignment group...
Hi can anyone help me with the code correction for adding the current kb article number for the email notification script ..iam able to add kb article number but when i click on kb article it is going to new record, but not the kb article number reco...
Align "Fulfillment", "Fullfillment" and "Awaiting Fulfillment" this is impacting the reporting the data."Fulfillment" is the correct value to be updated.I have tried to change it in choice list but its not affected.Can you please help me on this?
Hi all,I am integrating a third party system with ServiceNow to create incidents.I am using REST message and using script to achieve this.I need to set the priority of the incident based on the 3rd party options, but I need to set the impact and urge...
Dear All, how i can perform below requirement. Adding click able Link to open teams chat of the requested person from the email notification body as we have a link to open incident record from email notification. Thank you.
How to write ATF for major incident workbench
In my PDI, i have created a special handeling record for incidents created where the selected caller has a specific TAG. When an incident is created and saved for a user matching this criteria, the special instructions do not appear. Is this a know...
