What is Incident?
What is Incident?
Forum Posts
Resolved! Transform map to update only empty fields
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
Close Complete UI action in wm_task is not working
Hi All, Close Complete OOB UI Action in wm_task table is working smoothly for all the authorized users in default view.But when we change the view, the Close Complete UI action is not working, it is giving following error in console. Uncaught Referen...
How to make incident number hyper link in notification message
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer
How to add a tag to a ticket created through a record producer (During insertion)
Types of Data sources
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Import set
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
Transform map scripts
Hello, 1.Types of transform map scripts what is foreign insert?2.While upgrading what action we need to perform with mid servers?
Difference between ignore and reject
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Mapping tables
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
Sub category choices are not showing in workspace
We have configured subcategory choices to be dependent on category. but when we select the category and verify the options for subcategory. it is not showing the choices. It is working fine in Native platform view.Please help me with the solution. It...
What is class and function
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.
Resolved! Script include parameters
Hello, 1.What are script include parameters.2.How to send response as array of values from script include BR.
Unable to make state readOnly using script if current user is from specific group
Client Script function onLoad() {// Check the user's assignment group membershipvar assignmentGroupName = 'Your Assignment Group Name';var userSysId = g_user.userID;var ga = new GlideAjax('CheckUserInGroup');ga.addParam('sysparm_name', 'userInGroup')...
User presence not showing in record
Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
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