I want to attach URL link to the attachment in incident form.
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Forum Posts
Resolved! How to populate message in Additional Comments in Incident Form
Hi Team, I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx How Can I achieve this
Resolved! Combine multiple rows from import set table to create 1 incident record
Hi,We have a requirement to automate incident creation at SNow end by querying oracle database [error table]The fields defined in oracle error table are source, status, project. We need to create 1 incident record for common "source" values.
short description for each approval in workflow
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Table API vs Inbound web service
Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...
Current.update() after insert business rule
Hi All, I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi
sending survey via email notification
Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...
Resolved! Apply Template to Multiple Incidents At Once
Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...
Resolved! Escalation report
It is possible to know the records of an incident table when an assignment group is escalated to one queue to another queue and who is the previous owner and current owner in a particular time period is there any scripting?
Can we use OAuth2.0 authentication for a GET Table API
Can we use OAuth2.0 authentication for a GET Table API
Report on Assignment group change
Hi i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?
How to hide a choice from a list in SOW
I have read that g_form does not work in workspace.Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.Places where I would like to apply this is on the State field to prevent a ticket from directly being...
Resolved! Getting error in flow designer "The requested flow operation was prohibited by security rules "
Hello Team,I have created Flow Designer it's working fine for me and also able to see SCTASK in the RITM, butwhen other user create RITM unable to see SCTASK in the RITM and in flow getting error like"The requested flow operation was prohibited by se...
Resolved! Variable Sets - Public Access
Is it possible to make fields within a variable set available to unauthenticated users? I tried changing the Permissions (Read, Write, Create Roles) for each variable within the variable set to Public but that didn't work.Thanks in advance,AJ
Attachment to the ticket
Hi Team, When I attach a pdf/excel to the incident ticket, system was not considering it as additional comments update. But when I attach an img/png, it was considering as additional comments update.Can I know is there any configuration that I need t...