Hello experts, I am trying to create an incident from json payload via scripted rest api. While testing the scripted rest api , i am getting empty response ( hi article already chked regarding acl deactivation). Does anyone have any sample script or...
Hi,I have have a requirement to create a new description field on incident table as HTML type. I have created the field, however when I create incident from portal the field does not get capture in the incident field section. Could you please let me ...
Hi Community,is there any way to get specific user's password from sys_user table.Here i am not expecting encrypted password. Please do the needful.
Hi All,I have a created a list_edit acl for sc_task table of the status field, role-snc_internal which is not working. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". but the same create...
Hi all, When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this? For eg - I need to add a Closure Notes field in the below scree...
Hi, Ho we can call workflow from another workflow. Can you give one example for it. Regards, Nivedita
I am looking for option to restrict one particulate assignment group to access other assignment group tickets. is there any option available?
Hi Team, I have a requirement to create a report on responses under Customer satisfaction survey with Smiley. It is triggered once incident ticket is closed.Just want to fetch report with responses and with incident number. Regards, Shriyansh
There is a one string field function (present on User (sys_user) table) .This string field is present on a database view too.Whenever I change the value of string field on User table , record is create with new value in database view.I don't want to ...
Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...
Hello,I want to capture On-Hold dates for Incidents and SR's in ServiceNow through reporting. Is there any feature (columns, etc.) that can be used to capture this?
Hi, Can we use onchange script in onload client script. I want to know about it and if answers is yes, please provide me one use case for it. Regards, Nivedita
I have a requirement called Display Pop-up Message in Incident Form. 1. I have created a customized field called 'User Contacted'(String) on the Incident form and this field has choices (Phone, Email, Chat). 2. 'User Contacted' field should display ...
Hi Team, We have a requirement to stop assigning the incidents to the resource who is on leave. For Example: Person 1 is on leave and Person 2 trying to assign an incident to Person 1, What our expectation is either we can hide his name from the grou...
