I am creating a record producer that gives you different dropdowns based on the type of request you select, compared to building everything in one form visible for customers where those fields are not needed. So based on what you choose, the form gi...
Hi All, I've trying to add a wait condition to a UI policy to allow a workflow to complete before the page is refreshed i have tried gs.sleep(); which worked in our test instance but not in production although after further investigation i've found...
Hi Team, On Problem we have OOB UI action "ASSESS", it contains assigned to mandatory, I want to add assignment group as well mandatory on same UI action. how to do it? please help
Hi all, using if condition in workflow need to find the difference between two dates (start date and end date entered in catalog variable), if the difference date is more than 10 days, need to assign any value to assignment group in ServiceNow.
Hi, May I know the certification task table, Regards,AP
Hello Everyone, I want to configure the SLA response and resolution for P1, but the requirement is like SLA should start based on caller's location zone like suppose if the user is in INDIA then IST , if Europe then CET like that.I have selected Tim...
Hello all,In my previous companies that used SN, in the tickets (all ticket types), under ..., Email (Compose Email), there used to be a dropdown list at the top near the paperclip to select the email template you wanted to apply. In our instance, as...
Hi I have a requirement to add a list action to resolve all selected incidents at once and need a pop up box/dialog box to fill the resolution code and resolution notes, so that resolution code and notes will be updated for all the selected records
How to set the default related search results to show knowledge articles- from known error, So when on an accepted major incident on the platform, the related search results is filtered as default to show knowledge articles from the known error knowl...
My requirement is to configure the fields 'state' and 'On hold reason' in the incident sys pop up view.The 'on hold reason ' field should be visible only when the state is on hold. I have written an ACL for this, as UI policy and Client script wont ...
Hi experts, I have couple of queries. 1. Why messages have different avatars? (VA and now). From where we can modify those avatars to add our custom avatar icon.2. From where we can modify the help texts like "please type your request" highlighted...
If user added an attachment on RITM it should add to sctasks if there are multile tasks it should be added to them and the same way if user add on sc task that should be added on RITM.Can anyone please let me know the best practise for this without h...
We have certain notifications on incident table which will be sent to users in BCC .Is there any way that BCC list can be shown in the notifications populated in activity log ? To , subject etc are visible but not bcc list Please suggest
I am trying to hide a subcategory option from all users that are not itil if a specific category is selected. Ie. category "IT Security" is selected then subcategory "Security Exception" is hidden from the list of subcategories. I am able to do th...
Hello,I'm a newbie in ServiceNow and currently we are switching from Jira to Service now.In our environment tickets are generated automatically by a health checks - in Jira and soon in SNOW (as an INC ticket). In Jira state of ticket is/was changed i...
