Hi All,I wanted to know, how to replace a hardcoded sys_id with system property in condition Business RuleI am trying to replace the sys id with system property in condition but unable to achieve it.Please help.
Hi All,I am new to ATFC, can you please some one guide me how to do sample use case like visibility of modules(create, new, open,etc) when we click on Incident application using ATF. One more use case like : Choose the correct combination of impact a...
Hi all,am having flow which makes user active false but there is business rule for some condition it’s making user active true, is there any way I can way that I can stop the business rule while my flow designer executes instead making business rule ...
When using the flow designer, I have encountered a specific requirement that I am hoping the community can assist me with. I am looking for an activity within flow designer that has the same functionality as the manual approval feature available in w...
Hi there,I have a survey about our Incident proces. In this survey i'm questioning our endusers about how they have experienced their contact with us through phone, mail, self-service, etc. (Incident- field "Channel", formerly known as "Contact Type"...
r.setStringParameterNoEscape('comments', current.comments.getJournalEntry(1)); while sending the comments inthe above REST API form , i am geeting the below error Please let me know how to send the work notes or comment in REST callserror: response...
Hello,I have specific requirement on the inbound action script for emails from specific address ie johndoe@domain.com to be assigned to specific assignment group ( Assignment group B) Please assist in code the above Thanks
Can we call a Notification mail Script inside another mail Script
Is there any OOBT field to capture Approval date
Hi experts,How can we restrict VA chat icon as per logged in user location. We have a requirement to show chat icon only for few countries.Thanks in advance.
We have multiple service providers that could get assigned a particular Incident. We have set up SLA schedules for each provider. What is best practice for Resolution SLA when the Incident is reassigned to another assignment group(meaning another...
Hi All, We have a requirement to generate incident(Y) based on the other incident(X). I want to write a condition like this "if worker type is employee then it should return yes else no" The worker type details are present in the incident (X) descrip...
Hi All, Over the UI Action, I m not able to fully put my condition in the condition field . (current.state < 3 && current.approval != 'requested' && !current.change_request.on_hold && current.u_external_ticket_number=='' && current.u_external_ticket_...
Hello all, I'm fairly new to major incident management, and I have had this as an additional duty to my functional role at my company for about 2 years, but we are blessed with not having a tons of major incidents per month, so learning by doing has ...
