Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

knowledge bases

SURISETTYS
Giga Contributor

Which role can manage multiple knowledge bases?

A. knowledge_base_admin

B. kb_admin

C. sn_kb_admin

D. knowledge_admin

1 REPLY 1

Huynh Loc
Mega Sage

The correct answer is:

D. knowledge_admin
The knowledge_admin role is the only one that allows a user to perform administrative tasks across multiple knowledge bases, except for scoped KBs, per ServiceNow's official documentation
https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/r_KnowledgeRoles.html

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.