knowledge bases

SURISETTYS
Giga Contributor

Which role can manage multiple knowledge bases?

A. knowledge_base_admin

B. kb_admin

C. sn_kb_admin

D. knowledge_admin

1 REPLY 1

Huynh Loc
Mega Sage

The correct answer is:

D. knowledge_admin
The knowledge_admin role is the only one that allows a user to perform administrative tasks across multiple knowledge bases, except for scoped KBs, per ServiceNow's official documentation
https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/r_KnowledgeRoles.html

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