Line breaks in incident resolution notes activity stream

Ajvada
Tera Contributor

in workspaces , when i update the resolution notes it doesnt show any line breaks like it does in classic view. It only happens with resolution notes ,  doesnt do it with regular notes

1 REPLY 1

SupriyaBasak
Tera Contributor

@Ajvada ,

 

Work notes and Additional comments are journal fields so it support the multiline in the workspace. But any other string field doesn't support any HTML content or any newline character. Samething is applicable for the resolution notes. If you need multiline facility then it has to be journal field only. 

 

If my answer helped you in any way, please then mark it as helpful or correct. This will help others finding a solution.

 

Thanks,

Supriya

If my answer helped you in any way, please then mark it as helpful or correct. This will help others finding a solution.

Thanks,
Supriya