We have a specific offering on the Service Portal for our business applications for reporting incidents. For one of the business applications we would like to collect a few extra fields and have them in the incident when it gets created. I can have t...
We have a number of incidents where a 3rd party is required to deliver a replacement part but at times these parts are not available. In these cases we know what the resolution is and are no longer actively working on the incident as we await the pa...
Afternoon!I am trying to add the Sent/Received emails to the activity filter in an incident record. I do not see it as an option when i configure. Has something changed with Tokyo and the process for this being implemented?This is a new instance. An...
Hi All, I need to place "catalog task assigned to me" widget at first place. How can I do that?This is OOB: Please let me know. I opened UI builder but not able to change the place.
trying to get a metric instance record based on task based table like incident to retrieve the duration of the state like "New", "In Progress". Using the below script to retrieve just one record (as there might be multiple instances for the same sta...
I am working on a BR to create a portal announcement when a p1 incident notification is created. I found a script in the community to create announcement for a knowledge BR and modified it I have it somewhat working but it creates a new announcement ...
Pls Ignore
I want to print the incident numbers per assignment group in JSON format. Eg: {"Group1" : [INC1,INC2,INC3],"Group2" : [INC4,INC5,INC6]}
How can we delete duplicate records from incident table using background script?
How to find the source of incident if correlation Id and Display is blank
Hello Team , I have two UI action button in the Incident form which I have marked with yellow I would like to hide "save " button when I clicked on "Hold Ticket" button . Could you please suggest me how to achive this .
Hi Team,Good Day! I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers a...
Hi All,User part of a group is unable to reassign the catalog task within team members of the same group. Assigned to field is greyed out after assigning to the first user. Only users with admin role are able to reassign catalog task. Kindly help. I ...
In incident form when we select impact and urgency is high priority will be P0 .i want filed Major automatically check when user select impact and urgency in high?
I have a request to create an inbound email action that will automatically set the "Assigned To" to the Sender
