Hi i am new to ServiceNowCan any one explain while submitting the RCA document for problem management what are the details we include in RCA Document?And where we can document all the details of Major incident process?
Hi Today i have faced Interview for Major Incident Manager position?They are some questions which i face need clear details can any please help me on this? 1.What is the CI?2.What is the CI relationship with incident?3.How SLA Timings defined by ITIL...
When creating an incident template, an admin role is required. Most fields cannot be configured by regular users when creating an incident template.I would like to know about the areas of control mentioned above.If we want regular users to also be ab...
Hi team, Can you please help me with "How to create standard change request using rest api explorer"
Hi All, We have Escalated Filed (True/False) field and Escalated Time field (Date/Time ) on Incident and Request form.Now I wanted to auto populate the date and time on Escalated Time field when Escalated field is marked as True and auto clear once...
We are setting up an integration with DataDog to create Incidents.Everything looks fine except there is one custom field (u_major_incident) that is being set even though it appears nowhere in the Datadog work. (It's the field to flag the Incident as ...
Two requirements: 1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to. 2)the particular gro...
We initially set up the Microsoft Teams Meeting Extensions for Major Incident Management using the 'single tenant' setup to roll it out accepting that we would be breaking the connection for the lower environments as we moved the configuration up to ...
Hi, When i search CMDB in portal it is showing below error. i tried to add meta in catalog items i'm unable to see the CMDB related catalog items. Please help me on this.Thanks.
Drop-down list showing in the Record Producer "Try It" displays 5 entries for "Select specific area" but in the portal it shows all the entries. Where do I go to have the portal show just the 5 entries?
We have an email that comes from Salesforce into ServiceNow but one line is missing from the details. When you view the email on the incident the line is there but missing from the incident. If the same incident is forwarded in from someone who has r...
Hi, User not able to view Security incidents. It is showing below message. Please help on this.Thanks.
Hi Team, I want to add image header, in notification message I am adding the header image. It shoudl reflect to all the records, How to proceed,
We want to add customization around Incident Management Lifecycle. The requirement is as follows: 1. After a specific incident got created, if it is not resolved within X minutes, send a notification (Email01) to a specific group informing them that ...
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