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Resolved! Incident Template Owner change

Hi, We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.What is the easiest way to do it, do we really need to make everything again, can som...

Nif78 by Giga Contributor
  • 635 Views
  • 4 replies
  • 0 helpfuls

Stop clock based on incident state

We have to include new states to incident state list to add some additional functionality to the incident tracking.  â€¢ Waiting for XX Team to complete work - does not stop clock• Waiting for Customer Response - stops the clockAs noted above, we want ...

Sri29 by Tera Contributor
  • 364 Views
  • 3 replies
  • 0 helpfuls

Blue dots next to records after Utah Update

Our company has just upgraded to Utah Release and now we are noticing a blue dot next to some of our records in our workspace. We are curious what the blue dot is for. I have seen multiple things related to this that it has to do with record updates ...

nicka02511 by Kilo Contributor
  • 411 Views
  • 3 replies
  • 0 helpfuls

Get MTTR from Incident Table

Hi All, I am working on a dashboard for Incident data. Requirement is to see MTTR for P3 and P4 Incidents which can be gathered from 'incident_metric' table.  However, is there anything on Incident form from which we can calculate MTTR?  Thanks..!!