Hello, I am currently trying to get a specific group of users to see just the INC attachments. I was trying to look for a role similar to 'sn_si_analyst' (this is for Security Incidents and Incidents) but coudn't find one just for INC attachments.Did...
HI All, i'm trying to attach attachment to parent --> its attached to child recordbut when i attach 2nd attachment --> 1st one duplicated and 2nd attached3rd time its increased more ....i want to fix this issue in businessrule (function executeRule(...
Hello Everyone, I'm currently working on the Major Incident Workbench, and I would like to add an additional field to the header, next to the category field, as shown in the snapshot below. Could someone please let me know if there is a way to do t...
Hello! My team is looking to find a way to allow only Major Incident Managers to adjust the priority of an incident once it has been proposed and/or accepted as a major incident. Based on some previous searches, it seems like a business rule would b...
Hello community, We have this existing configuration where the sub status depends on status field in service now. Now, there is a need to customize it based on CI selection and flag.Eg :- If CI selected is "Xyz" and a flag is checked then for a statu...
In incident form workspace one uem section is continuously loading and not giving required data.Here is the image for the issue I am facing.
Hello Team, While filtering the CI from the Run Filter, it is throwing transaction cancelled error. Is there any way to increase the buffer time so that i will not throw error.
Whenever we perform integration, suppose when i created incident record in source instance same thing should be reflecting in the target instance,the tricky part is i am selecting the user in caller_id which is i created,but in the target instance it...
Auto populating category and subcategory based on the CI selected should be only for Network domain incidents.
Hello Team, For a particular CI , we want to stop the creation of alerts. Is there any way we can achieve that. Thanks in advance
HI, we wanted to select date and time to send a reminder for task in reminder.do table.In the field "Before", not able to add the choices and the existing choices are not displaying. So i created anew field called 'select date' with type Date/time. A...
I've just downloaded and signed in to the Now mobile app. It all looks get except that if I click on support, the area is a blank screen. Should it not enable a user to create an incident? How does that get enabled? Does something need to be turned ...
Hello, I am working on a user criteria that will only allow users in certain departments to see a knowledge base setup just for that department. However I can't get the user criteria to work and I am not even seeing the log statements I have made sho...
Hi,In ATF i want to put NRM choice through Set field value which is not available in the form. While running the ATF i want to set the variable value as NRM any possibility from earlier steps. Please help me out on the same. Thanks,
