Is is possible to create ServiceNow reports for dynamic data?
I want to create an incident report for the 'Short Description' field that categorizes incidents with similar descriptions.
Forum Posts
Resolved! How to locate the Assignment Group for Assigned To belongs to if the Assignment group is unknown?
Hello all,I work for an extremely large organization and sometimes I get tickets that should go to a specific person, but I have no idea which Assignment Groups they belong to. Is there an easy way to do a dynamic lookup based on Assigned to vs. Assi...
Incident field is not visible in workspace
Hi Team, When the state is Awaiting change, "Reason" field is visible on Incident Form but not on the workspace. Any reason why it is not functioning in workspace? Form View: Workspace View: Thanks.
Major incident close task option on workbench view page
Hi There,In the Major Incident Workbench view, under the Communication tab, we have different communication plans, each with a "Close Task" option. We need to know where this "Close Task" functionality is defined so we can modify it to automatically ...
Resolved! UI macros in front of caller field
Hi, I was learning about UI macros and my requirement is to add Assign me icon in front of caller field so that whenever user clicks on that icon, he can assign himself as caller. I have created following UI macro and added it to the dictionary level...
Send Survey to Group Members
I have a group called 'IT_Quality' team. My requirement is that I need to trigger the survey to to the members of this group every time that incident is resolved.I have checked the trigger condition form, there I am unable to add this particular grou...
How to use TinyMCE in a widget - turn comments to HTML field
Hi everyone,We had a requirement to change the additional comments on the portal into HTML field. I have read a lot of different sources that you need to work with TinyMCE, but for me it took a while to understand how I can actually use it in a widge...
Resolved! Users not being shown on the incident record
Hi all, I need to make a new incident record with a newly created user for a demo-purpose, but at the moment failed to select a particular user. The users I created for this purpose does not show on the Incident record. This might be a very straightf...
Get active Rota sysid for group OnCall Schedule
I am looking for function that returns rota sys_id for the group that is active . i did look in cmn_rota table but it has multiple shift for the group . Also i am using .whoIsOnCall(grpsysid) to get list of user on call for particular group . it retu...
Relationship between Parent incident and child incident
If we change the Assignment group in the Parent incident, it is automatically changed in the child incident and the changes are updating in the activity log of child incident. Is that expected behaviour?
how to set correlation id as blank when state get selected as rejected
when client selected state as rejected then assignment group will get set as service desk and correlation id should get blank. i wrote code through transform map script on before but correlation id is not getting blank through transform map script....
Service bridge | map incident category
Hi all, This one probably is a noob question, however I can't find any answer to this.So, here is the issue:- I am building a Service Bridge integration with a producer to log incidents and I have most of the fields mapped, however, the category fiel...
Code not working
Hi All , My requirement is if affected ci was selected then in the related list the selected affected ci will display in that there was one field called swapped ci. This swapped ci is a reference field. my requirement is if members click on the swap...
reference qualifier is changing from advanced to simple
Hi All , in 1 reference qualifier i was changing the reference qualifier type from simple to advanced. but it was auto chaiging back to simple from advanced. may i know what was the reason? screenshot below. Note: in default view the use reference ...
