List Applicability

[AkshatP22776230]

I am trying to add a module in incident 'Assigned to your group', it is added and visible to Admin but when I impersonate ITIL user, it is not visible to the ITIL user, please give the solution

[Nilesh Pol]

@AkshatP22776230 please verify the following step:

Is parent application has role that may not assigned to the user? go to System Definition->Application menu compare the roles field with user.

Most possible solution - Is role added to modules? go to system definition -> Modules search for 'Assigned to your group' and verify and compare is ITIL role added in Roles field. if ITIL role is not added then it will be not visible.

[AkshatP22776230]

Tried this also but not working, 

[Tanushree Maiti]

Hi @AkshatP22776230 

• Navigate to System Definition > Modules, find your module, and ensure the Roles field allows ITIL access. If left blank, it is visible to everyone, but if restricted, ITIL must be added.
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• ITIL users often cannot see records due to restrictive Read ACLs on the incident table. Ensure there is a read ACL that allows itil role access to incidents
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• Impersonate the user and check if the module filter actually matches any incidents where the user is part of any Assignment group.

[AkshatP22776230]

It is left blank but still not able to see as ITIL user