List Applicability

[AkshatP22776230]

I am trying to add a module in incident 'Assigned to your group', it is added and visible to Admin but when I impersonate ITIL user, it is not visible to the ITIL user, please give the solution

[Ankur Bawiskar]

@AkshatP22776230 

did you check the audience you linked with that sys_ux_list is satisfied by that user?

-> go to this table "sys_ux_applicability_m2m_list"

-> search your list and see what's the audience

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[AkshatP22776230]

I checked the audience and when I am trying to add the module in the list it is not getting added as well, though the update is getting captured in update set

[Ankur Bawiskar]

@AkshatP22776230 

what do you mean by not getting added?

share some more details

[AkshatP22776230]

Hi!

I have created two new module-

1. Unassigned tickets in your group

2. Assigned to your group
first is added in the list applicability and that's why it is visible to ITIL audience, 

Other is not getting added that's why it is not visible to ITIL users

SS for reference

[AkshatP22776230]

Hi!

I have created two new module-

1. Unassigned tickets in your group

2. Assigned to your group
first is added in the list applicability and that's why it is visible to ITIL audience, 

Other is not getting added that's why it is not visible to ITIL users

SS for reference