List Applicability

[AkshatP22776230]

I am trying to add a module in incident 'Assigned to your group', it is added and visible to Admin but when I impersonate ITIL user, it is not visible to the ITIL user, please give the solution

[Ankur Bawiskar]

@AkshatP22776230 

did you check the audience you linked with that sys_ux_list is satisfied by that user?

-> go to this table "sys_ux_applicability_m2m_list"

-> search your list and see what's the audience

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AkshatP22776230]

I checked the audience and when I am trying to add the module in the list it is not getting added as well, though the update is getting captured in update set

[GlideFather]

Ahoy @AkshatP22776230,

is it Workspace? if so, then check the corresponding record in sys_ux_list

https://yourinstance.service-now.com/sys_ux_list_list.do

And also, instead of directly asking for solution, maybe you can share or explain what you tried, it might help you to identify what's wrong

[Srikanth_9]

Hi @AkshatP22776230,

To make this List visible for the user, you have to check the Audience and List Applicability. If not found with the ITIL role create both Audience and List Applicability correctly. 

Check all these:

1. UX List Menu Configurations - sys_ux_list_menu_config

2. UX Lists - sys_ux_list

3. Audience - sys_ux_applicability

4. List Applicability - sys_ux_applicability_m2m_list

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.