Making the resolution code and resolution notes (internal only) mandatory

davidsmith · ‎01-11-2023

Hello,

In our instance for the default view on our instance table we have the resolution code and resolution notes (internal only) fields set as mandatory. I am curious to know where ths is set-up (for example is it a Business Rule/UI Policy etc).

The main reason I am asking is that some of views allow the user to resolve and incident without entering a resolution code or resolution notes.

Thanks in advance.

David

Sebas Di Loreto · ‎01-12-2023

@davidsmith

Let me start by saying that what you are seeing is the exact reason why having DATA policies (for certain cases) is better than having a similar UI policy. Why? Because the data policy is evaluated at the server level while the UI policy is evaluated at the client level.

Having said that, if a form view does not have the field that the UI policy is evaluating then it does NOT apply and you will see behavior like you are describing.

By the way, these is also an out of the box client script that sets the close_code and close_notes as mandatory: /sys_script_client.do?sys_id=5f254623c0a8016600c9b86f18b348f0

If I helped you with your case, please click the Thumb Icon and mark as Correct.

View solution in original post

Sebas Di Loreto · ‎01-12-2023

@davidsmith
Why I am not surprised about those changes? 😂

If I helped you with your case, please click the Thumb Icon and mark as Correct.

Laura26 · ‎09-19-2024

@Sebas Di Loreto
Do you know of any way to stop a user from updating the Resolution Notes with a repetitive character or consecutive numbers/letters - basically not allow them to use the following as examples:

^^^^^
!!!!!
*****
12345678 ........
ABCDEFGHIJK.........