Hello,We are running into an issue with a business rule is running but not stopping processing of a ui action. When using the create a problem ui action the problem record is created and linked to the incident, however due to the br running which r...
Hi,Can we Schedule Process Optimization / Mining jobs to run at regular intervals just like we can schedule Predictive Intelligence Models, say run every 30 days? If so how can we implement that? Thanks
1. what happens if customer(on customer instance) add custom state ?currently I see it adds the value to the state field on Provider but does not create choice(which we do not want). so is there a way to prevent any new updates to state field if the ...
HICan someone please help on this I have requirement is - On the state field , Resolved option needs to be visible only for current assignment group membersIf any other user opens the incident form they should able to see only other options (in progr...
Hi Community, I have requirement where needs to update incident state from pending to work in progress.this is working from portal and from incident form but not from webex.when comments added from webex it is updating in incident comments but state ...
Incident and change OOB servicenow allows for duplicate numbers. I need that stopped as it is impacting reporting. There are articles online how to fix/stop this from occurring
Hi,We had a requirement , If an incident is passed between two groups(Group A , Group B) , then conversation (additional comments)of caller and group A should not be visible to group B (without deletion of comments).Please let me know. Thanks.
Can the request summary page be customized to show the fields I want for a specific catalog item?
Hi All,I have a requirement to consolidate the count of notifications 127 into one notification , which has different set of conditions(when to send) and different recipients(whom to send) tagged external id's and common body content for all.How to a...
Hi all,We are using employee center and there is a record producer for Incident, In that we have category fields had number of choices.The problem is in the backend values are showing in the drop down as i have given but on the employee center it is ...
Hi all,We are using employee center and there is a record producer for Incident, In that we have category fields had number of choices.The problem is in the backend values are showing in the drop down as i have given but on the employee center it is ...
Hi community,I would appreciate some help with a problem I am facing. I built a custom field in the Service form called incident category.his job to create a parent-child relationship between Service and Category. My Variable reference qualifier is b...
I'm looking for any examples or best practices for a workflow on the incident records. Like with the change and problem records there is a best practice workflow which prevents users changing the record status, or changing it to the correct status. D...
Hi All, I have a requirement to send a outbound PATCH request to a 3rd part when ant of the field is changed in Incident form.When I change the worknotes, the PATCH request includes both the latest worknote and latest additional comment in the Payloa...
Good Morning - I received a request to create a report that includes all weekends of the month except for the last weekend. Is it possible to do this in basic reporting? Or would this be Performance Analytics? We do have PA but that's a whole diffe...
