Resolved! How to open specific view from a notification URL
I am trying to have the link in notification use a specific view. IS this possible? Do I have to do a mail script for this ?
Forum Posts
Resolved! Does the incident child will trigger email notifications when closed?
Hello!. Want to know if the email notifications will be sent in the following scenario:The parent incident is closed, and the email notification is sent. but if the parent incident has 100 child incidents, will the 100 child incident tickets receive ...
Omit new button for problem task related list on problem
Hi, Once the problem record is assigned to a problem coordinator, no other users should have access to create a PTASK from problem task related list except Problem Manager.from problem task list control in omit new condition tab there is a ootb code ...
Fields and Columns
Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...
ATF Assert type - not working properly
Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...
Copied User Email, Department from user table to Catalog form based on Requested For VariableSet
Hi, I need to populate the User Email, Department based on Requested For field on catalog item form. But the Requested For field is in VariableSet. I written the below OnChange catalog Client script and it did't work. Please give me an correct code t...
Condition depends on the instance language
Hi, everyone,I would like to get help with issue I am facing.I have a catalog client script where I remove all options from a variable called category.I created a condition that the user who has role itil will see a list of categories, otherwise a di...
Global Search returning Closed/Resolved Incidents
When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. I tried the steps below, but it is still returning Closed/Resolved tickets:Here are some detailed steps to change this:1. Navigate to "ts_group.LIST"2. Open...
Inquiry Regarding Uploading Screenshots in ServiceNow Additional Comments
Hi,I hope this email finds you well. I am writing to inquire about the possibility of uploading screenshots directly into the "additional comments" field on ServiceNow.We often find it necessary to include screenshots to provide clarity and context w...
Business elapsed percentage in SLA
Hello Community, Please help me to understand how does the business elapsed percentage works in incident SLA?? for both response and resolution SLA. Thanks,Sajal
Relationship between interact and incident table
Hi all, I have created a relationship between interact and incident table. I was able to utilize the OOTB function for the interact table, However, the records are not reflecting in the incident table and is showing all records in the interact table....
Need solution for autonumbering in incident records
Each time when i open new incident form, a new incident number is generated.If i don't submit and reopen it, another number will be generated.If would like to prevent this behavior by implementing a custom business rule. Need sample code for this req...
GlideSchedule gives incorrect values
My requirement is to add 6 working days(excluding Saturday and Sunday) to a given date . I have created "24*5" schedule and the below script for achieving this but the output gives me incorrect date as weekend as shown below. var days=6;var startDate...
create a agent only visible worknotes field for closure notes?
For my ITSM incident application I would like to create a worknotes type field where is it is only visible to agents but make it for closure notes. is that possible?
