Good dayI'm facing a challenge and would like to ask you for advice: We have activated surveys in ServiceNow, which are created and sent when incidents are set to “closed” status. In order to make the survey reporting a little more precise, I would l...
Hi all, We're currently running through an exercise of updating our notification templates. In doing so, we have established that the ${comments} variable isn't working for us within the HTML we are using for the notifications. As such, we are using ...
I am facing issue when trying to filter incidents by the parent incident's Sys ID. When I apply the filter in the incident list view, it shows no results, even though I am sure there are child incidents linked to the specified parent incident.the ste...
We have a requirement in the company to sync certain fields down from a Parent Incident to each of its Child Incidents. This are the Business Service, Assignment Group and Assigned To. Little wrinkle to that is you can only select an Assigned To that...
Hello Community,while walking through and exploring the instance regarding the business rules, I was stuck at a certain point when the business rules pointing to a table (Incidents) contained business rules inside with the filter "Table=sys_script.or...
Can anyone explain , how i am getting this default filter on the Affected CIs on the MIM Workbench, when i am cicking on add button on affected CIs. I have been searching from a while but couldnt find . Please explain. Thank You
Hi,we are trying to print only the caller and number of incidents who have submitted more using below scripthelp us how to compare the elements with in array. below is my codevar highestCount=[];var gr = new GlideAggregate('incident');gr.groupBy('cal...
If i send a pay load it has to create a incident in ServiceNow by using integration hub etl application when I sent payload from postman.Just give me some glance how to do process it?
Streamlining On-Call Scheduling for Incident Management in ServiceNowUse Case:As an essential part of incident management in ServiceNow, efficiently handling on-call schedules can significantly improve response times and service quality. Recently, we...
I need assistance configuring data filtration to restrict access to major incidents for an integration account. Here are the requirements:Integration_account1 should not have access to major incidents; it should only have access to non-major incident...
Is there anyway to edit/add/delete these fields in the MIM workbench Communicate Task. Please have a look into it. Thank You!!
Hi, when an Incident is closed using the Close Code "Not an Incident", and no Request is connected to it, the incident should close and open a generic request with the same information as the incident had. I created this business rule for that (after...
Hello Team, I need to pass field value from Workspace client script present in UI Action to UI Page. I am using below code to pass value. But I don't know how to retrieve it.Please help me with the correct syntax so that I can pass value and retrieve...
We are trying to use the Configure Function Field in reporting to extract the text from an incidents title or short description.For example ticket titles could be Avaya - caller ID not visibleMicrosoft Teams - slowness on new chats We want to extra...
Hello,I have a requirement related with MS teams Integration to ServiceNow. Can Anyone please suggest a way to retrieve the selected Caller's MS Teams Status on the Incident form, where "caller" field references to sys_user table. @Ankur Bawiskar Co...