@ mention user by userid or email address

aamir-89
Kilo Explorer

7 hours ago

HI,

 

In the worknotes, the default behavior is to get the list of user records by Name field using @[name] as shown in the snapshot. 

We need to search by @ userid or email address instead of Name field.

 

How can we do this

aamir89_0-1783331670119.png

 

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Kieran Anson
Kilo Patron

4 hours ago

Hi,

This isn't possible without customisation. See Solved: How to add username or email address on @mention f... - ServiceNow Community

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