Metric to track assignment group changes

[Uday Gonuguntla]

Hello Experts,

I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?

Thanks,

Uday

[Saurav11]

Hello,

Go to metric definition:-

And see if the Metric definition for Assignment group is active for the Incident table:-

Please mark my answer as correct based on Impact.

[Uday Gonuguntla]

Yes. It is already active. Anything else I need to check? 

[Saurav11]

Hello,

Check if the below BR is active 

And also check if in the Dictionary of Incident table for Type collection is the audit to to true

Please mark my answer correct based on Impact.