Hi Community,I am practising SLA and OLA configurations in my ServiceNow Personal Developer Instance (PDI).I created an SLA definition named "Email Service Resolution SLA" with the following configuration:Type: SLATarget: ResolutionTable: IncidentDur...
Hello EveryoneI have around 100 catalog items which require movement across instances.Is there any way other than update sets so that the flow, workflow and variables get captured at once
Hi Everyone,We are working on a ServiceNow-to-ServiceNow incident integration.The parent REST Message is configured with Basic Authentication. The authentication is working correctly for the child methods:Create Incident Update Incident Both methods ...
Hi Team,We are planning to implement the Major Incident Management (MIM) plugin in our ServiceNow environment and would appreciate guidance from anyone who has deployed it successfully.We are looking for information on:Recommended implementation appr...
Hi , I am searching for configuring ai search for project workspace. can anyone know how to do this
We are looking to make updates to the activity feed in Incidents. One thing we would like to do is make it so that if the Incident is reassigned to a different user, that reassignment shows in the activity feed. We may also want to make similar updat...
Hi, We receive ticket mentioning the C or D drive failure or any drive issue as incidents and sometimes we end up ordering a new drive - in these cases, the SLA gets breached as AWAITING VENDOR on HOLD state doesnt pause the SLA timer. How can this s...
I recently worked through an incident-routing problem that started as what looked like a straightforward Assignment Rule issue and ended up raising a more interesting ServiceNow design question: How far should we push declarative Assignment Rule cond...
Hi Community,I am investigating an Incident that was updated directly from New (state 1) to Closed (state 7) without passing through Resolved (state 6).The Incident was also closed without Close Code and Close Notes.Based on the audit and transaction...
I wrote a after insert BR on incident table in which i want to delete a record of Table. (function executeRule(current, previous /*null when async*/) { var gr = new GlideRecord("x_1981567_peak_de_iceing"); gr.addQuery('number',"DE-0001019"); ...
Could you please help I would also like to enable the access analyzer to work on these tables, allowing to evaluate user criteria on incident management on this tool to facilitate debugging of availability of categories.
I have created an ATF which continues to fail at the "Submit Record Producer" step. Reviewing the results, I see a record was produced via the screenshot in the results. However, the ATF shows the step has failed (ATF Submit Record Producer Failure...
I have a requirement where the support schedule is Monday to Friday, 6:00 AM to 4:00 PM, and Saturday to Sunday, 8:00 AM to 4:00 PM.For Priority 3, the SLA target is 2 business days, and for Priority 4, the SLA target is 5 business days.Which SLA Dur...
I have added the incident variable editor(formatter ) in one section of my incident form for the sow view.Now if the incident is created from record producer then the variables are showing in the variables section that is fine.But if the record is cr...
Report is not generating in French in sys_report_template table getting error like "it is not possible to generate this report" after changing the language preference to French , in English it's generating successfully.