Hello.My company has the following requirements: - Any incident can create a post-mortem report (Post Incident Review Report, but not just for Major Incidents). - Depending on the caller/assignment group, to have a different template for the Post Inc...
I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.
The Incident Business Duration is showing zero or NullAs per few product docs, I have checked the system property : glide.ui.glide_list.start is enabledOOB business rule mark_resolved / mark_cloesd is activethe calendar days are 24hrs still the Incid...
Hello All,We need to integrate with microsoft teams and twlio with servicenow for major incident management.I want to understand what all plugins we will need for this?
I am looking for a way to specify the columns with which the search will be performed in the Caller ID field of the incidents form. That is, I can see the name, mail, email, phone, but the autocomplete search should only be performed by the name or t...
set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...
New to using reports - In servicenow is there a way to create an incident report that show if an email template quick messages is added to the activity of the ticket? If there is a kbase or instructions on "how to" that would be helpful
Hi,We have a vendor, who sends email to one of our departments, creating an INC ticket for them. This vendor, seems to need us to simply "reply" to their conversation, instead of creating a completely new one with our ServiceNow notifications (Ticket...
Hi Team,We have a requirement to implement a monitoring mechanism on the incident table to proactively detect potential eBonding issues with our integrated customers.The goal is to calculate the average frequency of incident record creation per custo...
Hi all,I have a requirement to send two email notifications for Change Requests of type Normal:When the Implementation Start Date is reachedWhen the Implementation End Date is reachedI'm using a Business Rule that triggers an event using gs.eventQueu...
In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.
Explain me difference between workflow and flow
If any user reports an issue by creating an incident about the ServiceNow platform like:Say a catalog item is not working as expected <OR> there could be a field missing on the Change form<OR> a broken process <OR> some issue with an eBonding integra...
I don't find a field decorator for teams in the incident form beside the caller field even after running the fix script "Add Teams chat Field Decorator".Any inputs on resolving the issue?
