Hi Community, I’m currently working through a requirement and would really appreciate insights or alternative approaches from anyone who may have faced something similar. Requirement:On the Incident [incident] form, we would like the Configuration It...
Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...
I am trying to restore my Twilio campaign that sends P1 alert texts to our staff. It was working, and now it requires an additional approval for A2P 10DLC new requirements. Our A2P 10DLC campaign approval is held up with little-to-no explanation as t...
Hi Experts,I would like to seek your guidance on a client requirement.The client wants to fetch Incident data for a specific assignment group from ServiceNow and display it on a SharePoint Dashboard.I would appreciate your support on the below points...
there are some incidents from xyz company there is one watchlist group I have created one new user and add the user is watchlist group she can be able to see new incidents as a watch lister but not the old oneto see the old incidents she must be add ...
Hi All, My customer has requested to create a MTTR for last 6 months. I am trying to do it by not getting the output. request you to help with the query data and type i can select which shows month wise MTTR. There is field called duration i am calcu...
I have configured a UX List under a menu in my Workspace to display Software Group Incidents.My requirement is:Display only 4 fields in the List View.Display 10 fields in the Form View when a user opens a record from the list.To achieve this, I creat...
Our Service Desk is experiencing an issue where some agents are selecting less complex tickets from the queue while more urgent or complex items are being overlooked. We’re exploring options to address this behavior in a way that is simple to maintai...
Dear All, What is the best approach to configure automatic Incident assignment so that:The Incident is assigned to the Level 1 (L1) Support Group.The Assigned To field is populated using Round Robin among the L1 team members (i.e., auto. assigned)The...
Hello community,I'm trying to assign an incident based on condition and capacity.For ex: Via business rule, whenever an incident is created, based on certain factors automatically group A is assigned to incident when created.My requirement is that wh...
The company I work for is upgrading ServiceNow to version Australia. I would like to know what changes and/or enhancements are available in the new Australia version for the Incident Management process. Thank you for any help you can provide.
Hello Experts - We want to hide the bottom right chat icon in the Employee Service Portal. We can hide for all the users by updating below record, I just wanted to know if we can find on the basis of user profile. Regards,Harshal
Hello, We are facing an issue in Event Management where the Configuration Item (CI) and Assignment Group values are correctly getting populated on the Alert, but they are not being carried over to the Incident created from the Alert.We have configure...
I have a requirement in incident form ->Create a new button 'show suggestion'whenever a person raises an incident, this button will be visible and when a user clicks on it there will be similar past incidents will be shown to the user.How to accompli...
Hi Community, I'm investigating the possibility to connect a Copilot Studio agent to ServiceNow to allow users (at the very least) to ask questions about how to solve any incidents they might have - using ServiceNow's KB articles. To be able to do th...