Resolved! How can we add field from other tables in "Ticket Fields" widget?
Hi there, I want to add field from "task_sla" table to "Ticket Fields" widget. for example " Business Time left". Thanks!
Forum Posts
Additional Incident Forms
What is the best way to route multiple Incident record producers that auto assigns to specific assignment groups? Right now we have one Incident RP and one business rule that says, If assignment group is empty, then assign to IT support. I want to cr...
Need to send an email with list of incidents which are not updated more than 2 days
Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.
Email based Approval with Approve/Reject button
//Create a policy to action on approve and reject buttonOpen or Create a policy: Navigate to System Policy -> Email > Inbound ActionClick on New buttonName: Approve/RejectTarget table: IncidentAction type: Record Action //you can use your required ta...
ServiceNow paging
Hi all,Needed paging enabled for p1, p2 type incidents.When p1 or p2 is created and assigned to Database team and assigned is empty then trigger the call to Database team. please let me know if anyone implemented or any insight. Thank you in advance....
Portal Feedback in EC portal
Hi Team, How to display Portal Feedback in EC portal. Thanks,
Resolved! Non-admin users are not able to see journal fields in the template getting created from incident.
Non-admin users are not able to see journal fields in the template getting created from incident.Kindly assist.Thanks in advance!!
Is it possible to make Comments mandatory on incident form of service portal while reopening the inc
Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...
Incident Report aggregated by time/date
Is there a way to create a report that aggregates incident record by the same date or same time? For example, if User wants to aggregate incidents created between 1:00 PM and 3:00 PM, they need to count all incidents created during that time window, ...
Incident Task's Priority calculation based on Impact and Urgency
Hi Forum, We have noticed that Incident Task's priority is not changing when we change the impact and urgency. We even verified the same in OTB (PDI) instance as well. Is it an expected behavior? . If we need to change priority on basis of Impact & u...
Display Only Favourite Knowledge Article for the logged in user
I have a custom portal to handle a single knowledge base and it's Article only. We have used the OOB my favourite widget to access the users favourite articles but the fact is that the widget is showing all the fev. articles along Favourite catalog ...
Access catalog only from sp portal
I have a catalog. I'm accessing this from sp portal generally. I also mark this catalog as my favourite, so I'm accessing this from my favourite options rather than search it. But the problem is that the same OOB Favourite widget has also been user i...
Send notification to On-call person instead of entire group
Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...
Resolved! How to configure Database View to get Incidents without Outages
How to build Database View to report Incidents without Outages with specific conditions.Could someone please guide me:How to configure the Database View with a LEFT join so I can capture incidents without outages.How to apply conditions on Incident f...
How to Attach and attachment in Target instance on Incident record when attached on Source incident
Hi All,We have 2 instances Source and Target and we have Integrated both for incident creation but for attachments we have created REST Message in source and trying to send the attachment to target.The attachment is getting attached to target record ...
