Hi Community. I am working on an incident which is regarding duplicate automated incident creation. So, the issue is Amazon GuardDuty is creating duplicate incidents for same issue and assigning to different groups which leads to confusion between te...
There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .Can anyone help me on this ?
How to do Scripted Rest Api for attachment for DataBase64 with filename, filesize and DataBase64. This is the JSON payload structure.{ "CallData": { "Calls": { "SysSpecField3": "${u_external_reference_number}", }, ...
Hi team,In flow designer, i want the flow activities to be started after a specific time. I have used the wait for duration logic but still it is going past that time and it is not working as expected. Kindly help.In the below image i want my activit...
Hello All, Is there any Out of box escalate functionality present on incident table?
I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...
How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance
We are implementing the integration for the Notify Zoom Connector with ServiceNow Major Incident Management and have performed all the necessary steps for this integration as provided in the documentation. We have completed the Zoom spoke setup and t...
Why is the first parameter always null in gsftSubmit(null, g_form.getFormElement(), 'server_side_script_name')? I have read some documentation, but I am not able to understand the actual logic behind this.
Just recently created a flow to remove the non-active users to be removed from groups that grant ITIL role which in turn consumes license, but was thinking, before writing a client script or business rule or a flow, how do we know if something to do ...
I have created a record Producer.In that i have added variable of type multi line Textwhen i add something in that with line break ,then i record it is coming in one line. Does anyone have idea how we can correct this?
RequirementWhenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field. Solution: After Business RuleWe can achieve this using an After Business Rule on the Incident table that triggers wheneve...
once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?
