Can ServiceNow automatically detect when multiple individually low-priority incidents may collectively indicate an emerging operational problem?For example, suppose several P3 incidents occur across different departments and applications. Each incide...
Can someone please help me on how to activate 'Trending Case Topics' @Ankur Bawiskar @Tanushree Maiti
Incident tags not getting added to closed incidents after Australia upgradeFrom Admin account able to add but from user account not able to add for closed incidents.
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While testing an AWA queue configured with Assign by Most Capacity, I observed two related issues:1. Inbox Assignment VisibilityIncidents are routed and assigned correctly through AWA.When an incident is manually reassigned to another technician, the...
Hi! Is it possible to insert images/any attachments to the incident form through incident templates when applied? Kindly advise all the limitations of the incident templates.If yes we can insert, kindly suggest how can we make it happen.
Hi Community,I have a reporting requirement where I need to identify incidents that originally started with a specific Assignment Group (Service Center OR Service Desk), even if the incident was subsequently reassigned to another group.RequirementFo...
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report,...
hi experts,We are using the OOB classify tasks agentic workflow to predict service,service offering,category,subcategory for incident records.Is there any backend table in servicenow which stores the logs of which all fields the agentic workflow was ...
Hello Everyone, I need some help understanding the behavior of reference field suggestions in ServiceNow.For example, we have an Assignment Group reference field. Previously, I frequently selected the group ServiceDesk_India, so the browser and refer...
The below is from a user. I attach a screenshot. This is the SOW Incident form. Seems there is not a certain activity that can narrow down what / how this is happening. I told the user I will try to replicate this. Just wondering if anyone has e...
I have created a Channel, Queues, Assignment Eligibility and then mapped with Assignment Rules (Most Capacity) in incident table. I have just checked for auto assignment. However my incidents are not being assigned to the group and assigned to. Under...
I have a requirement to add the Resolution Note in the ESC portal, in Activity Stream, there is a widget name-"Ticket Conversation"Added the Screenshot, to exactly where I needed it.Can anyone help me with the requirements, as I am new to this.
The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report, ...
