Auto incident create when integration fails
Hello team, can you please help me? I got inducted and they have asked me to create incidents automatically when integration fails. I am at a loss how to begin. Please help me. My experience is less.
Forum Posts
What is process flow formatter
What is process flow formatter
Resolved! Advanced Work Assignment (AWA) Manual Assignment Question
Hi Everyone,We are currently testing Advanced Work Assignment (AWA) manual assignment using a queue configured with:An Assignment Rule/Assignment Eligibility where "Enable auto assign work items" is not selectedAssign by Most Capacity is selectedA ba...
Incident Form View - has it Changed?
I got a report from a staff member that her view of Closed/Resolved incidents in form view has shifted somewhat. Previously when she clicked on an incident in list view (closed/resolved incidents only), if the description was short, then she could se...
How to handle M365 daily email limit for outbound emails
We use standard SMTP server for our outbound emails for our single service account, but are getting got locked out for exceeding our daily limit during a high-volume of emails being sent out from SN. Since ServiceNow strictly limits us to one active ...
Need sample resolved incident data for testing LLM-based incident assistant in PDI
Hi everyone,I am working on a learning project in my ServiceNow PDI.I am trying to build a small AI/LLM-based assistant for the Incident table. The goal is to help support users/developers by showing suggested actionable steps for an incident. The a...
GlideEventManager is not processing in scoped application ? How to make it work ?
ServiceNow's GlideEventManager() is not processing in scoped application, we need an alternative or a solution to make it work.As you can see in the below code which is been run in scope and EventManager is showing invalid object in scoped.
How is Assignment Group and Assigned to Related ?
If your answer is Reference Qualifier and Dependent choice. We all know it System Configuration:Assigned_to is a simple reference qualifier (note i am not referring advanced reference qualifier or no coding involved). Dependent field is set to assi...
Resolved! (Zurich patch 10 hot fix 10) Users Reporting Intermittent Missing SOW [Incident form] Buttons
The below is from a user. I attach a screenshot. This is the SOW Incident form. Seems there is not a certain activity that can narrow down what / how this is happening. I told the user I will try to replicate this. Just wondering if anyone has e...
Resolved! My instance will be reclaimed soon
I am currently unable to access the instance as it is showing Offline, and I am also receiving an HTTP 400 error when trying to start building.
Resolved! Category and Subcategory on ServiceNow Record Producers are not visible to user with no roles
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Customize PIR report for Major Incident
I have a requirement to customize Post Incident Review report for major incidents SOW. Need to add new feilds from incident and Similar form format should be available to download it as well
Wrap Up Code - Sequencing
How to sequence the wrap up codes in Alphabetical order?Couldn't find any configuration which can be done in this
service portal link to redirect to Agent Chat
Hi All In esc portal,I have Can't find what to use ,so when any user clicks on it,it should redirect to chat (which is attached in screenshot) how to achieve this
What is Form Builder
What is Form Builder
