The CreatorCon Call for Content is officially open! Get started here.

Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Field decorator missing

I don't find a field decorator for teams in the incident form beside the caller field even after running the fix script "Add Teams chat Field Decorator".Any inputs on resolving the issue?

MirnaliR by Tera Contributor
  • 269 Views
  • 3 replies
  • 0 helpfuls

Escalation and De-Escalation of an Incident Ticket

Today we use the listed support group on a CI record to auto assign the incident ticket based on the CI selected in the Configuration Item field.  There are cases where there can potentially be up to 4 levels of support levels/tiers that support a si...

FWilks by Tera Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls