need to create multiple change on incident

Abhilasha G T · ‎04-27-2025

hi Team,

When I am working to resolve an incident
Then I am able to create more than one change to fix the incident and I am able to see all these changes in the work notes section of the incident record.

How to achieve this.

Regards,

Abhilasha G T

Dr Atul G- LNG · ‎04-27-2025

Hi @Abhilasha G T

OOTB, you can add only 1 change under Incident fixed by change.

if you want to add more, use related list

or In change record

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar · ‎04-27-2025

@Abhilasha G T

You can follow what Atul has shared.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader