need to create multiple change on incident

Abhilasha G T
Tera Contributor

‎04-27-2025 10:32 PM

hi Team,

When I am working to resolve an incident
Then I am able to create more than one change to fix the incident and I am able to see all these changes in the work notes section of the incident record.

 

How to achieve this.

Regards,

Abhilasha G T

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-27-2025 10:40 PM

Hi @Abhilasha G T 

 

OOTB, you can add only 1 change under Incident fixed by change. 

 

AGLearnNGrow_0-1745818688047.png

 

if you want to add more, use related list 

 

AGLearnNGrow_1-1745818736983.png

 

or In change record

 

AGLearnNGrow_2-1745818778178.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-27-2025 10:49 PM

@Abhilasha G T 

You can follow what Atul has shared.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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