New domain being added to our instance

[PatriciaG185919]

HI,

We have to add another domain to our instance. We want to be able to send an email to open an incident which we are doing now. We are forwarding anew email address from a different domain and ServiceNow is not accepting it. Looking for guidance from others with more than one domain coming into ServiceNow. Our arhcitect is no longer with our company.

[Tanushree Maiti]

Inbound email actions are not domain separated. So, incoming emai will be received in the domain of the sender user.
Under inbound email action script ,you can add a script to check if for that incoming email you want to send the notification accordingly.

e.g
if(gs.getUser().getDomainID() != <sys_id_of_the_domain>;
-------your code----