Notifiy Manager if his team member opens an incident

[Obito]

Hi Team,

I have this requirement where the notification should be sent manager if any member from X group opens an incident at any given time. Is is possible or we should not do it. 

Thanks in advance.

[Dr Atul G- LNG]

Hi @Obito 

What is the use case for this? An incident can already be logged by any user as and when required

[Obito]

Hi @Dr Atul G- LNG , 

Thank you for the reply.
My manager wants to know if any member from his team open any incident, the he should get notified. There are 20 users in his team and he just wants to track how many members from his team has worked on any tickets- and wanted to get notification if someone is working on any inc.

[Ankur Bawiskar]

@Obito 

what's your actual business requirement?

Manager wants to know if INC is opened by his/her reportee?

OR

Manager is group manager and wants to know which group members under his/her group is working on incident?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@Obito 

Manager wants to know if INC is opened by his/her reportee?

See how

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏