New field (Reassignment Reason) is visible/mandatory when assigned to is updated

[ahmed-24]

i want to create a new field (Reassignement reason) which is (Visibile/mandatory) when the assigned to is updated 

Icreate a UI Policy whith script; i also create a client script. But it's not working!!

Help please. 

[JobyV]

You should Change the UI Policy Action from Visible - Leave Alone to Visible - False.

[Ehab Pilloor]

Hi @ahmed-24,

function executeRule(gForm, gUser, gSNC) is not needed in the script.

Also you need to put setMandatory false after setDisplay in else condition as setting display false is nullified due to field still being mandatory.

Also your Glide Form method used is wrong

Try this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    //Type appropriate comment here, and begin script below
    var originalAssignedTo = g_form.getValue('assigned_to');
    g_form.setMandatory('u_reassignment_reason', false);
    g_form.setDisplay('u_reassignment_reason', false);
    if (newValue != oldValue) {
        g_form.setDisplay('u_reassignment_reason', true);
        g_form.setMandatory('u_reassignment_reason', true);
    } else {
        g_form.setMandatory('u_reassignment_reason', false);
        g_form.setDisplay('u_reassignment_reason', false);
    }
}

Regards,

Ehab Pilloor

[AndersBGS]

Hi @ahmed-24 ,

Can you please share some more information? What have you configured? Can you share your configuration?

[Dr Atul G- LNG]

Please share the snippet of UI policy.

[VedS]

Hello @ahmed-24 ,

To ensure the "Reassignment Reason" field becomes visible and mandatory only when the "Assigned To" field is updated, you'll need to combine a UI Policy and a Client Script.

Here's how to implement it:

1. UI Policy: Initial Field Visibility 

First, configure a UI Policy to set the default visibility of the "Reassignment Reason" field to false. This ensures it's hidden when the form initially loads.

• Field: u_reassignment_reason
• Visibility: Set to false
  
  
  

2. Client Script: Dynamic Visibility and Mandatory State

Next, create an onChange Client Script that triggers when the "Assigned To" field is modified.

• Name: (e.g., "Show/Hide Reassignment Reason")
• Table: (The table your form is on, e.g., incident, sc_req_item, etc.)
• Type: onChange

Field Name: assigned_to (assuming this is the backend name of your "Assigned To" field)

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

   //Type appropriate comment here, and begin script below

   g_form.setVisible('u_reassignment_reason',true);

   g_form.setMandatory('u_reassignment_reason',true);

}

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.
 
Thanks and Regards,
Ved