Incident is not getting attached as parent on Request table.

[Naga Ravindra R]

The incident is not getting attached as a parent on the Request table.

Whenever we create request using the create request UI action from incident form, ideally it will redirect to self- service service catalog page, from where we will select and order/submit the catalog item.

For some catalog items, it is working; for some, it is not.

Did anyone faced the same issue? Please let me know.

Thank you.

[Ankur Bawiskar]

@Naga Ravindra R 

the OOTB UI "Create Request" on incident redirects user to service catalog and once REQ and RITM is submitted, the incident becomes parent of REQ by default.

Are you seeing any patter for the ones where it's not working

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Naga Ravindra R]

Hello @Ankur Bawiskar ,

 Yes correct. It is filling for some requests.

But for some it isn't.

[Dr Atul G- LNG]

Can you please share some screenshots? As I mentioned, we are currently using this for our customer and haven't encountered any issues so far.

[Naga Ravindra R]

I'm also experiencing the same where Ankur shared the screenshot.