On cases I am receiving ReadOnly true not set on field contact_time_zone: cross-scope access denied.

[Joshua Comeau]

On cases I am receiving ReadOnly true not set on field contact_time_zone: cross-scope access denied.
I have added the field contact_time_zone to the form design and the form layout and have made it read only from the configure > Dictionary but it did not make any difference please let me know if anyone has a solution for this or why this is occurring.

[PA001 · Accepted solution]

Can you define a cross-scope policy for the application to resolve the problem? 

Please mark my response as Correct / Helpful

Thanks

[Joshua Comeau]

To resolve I had to create client script for the form:

function onLoad() {

g_form.setSectionDisplay("contact_time_zone", false);

}