Auto-generate a MS Teams Conference call from a Major Incident
How can I Auto-generate a MS Teams Conference call from a Major Incident when its in the proposed state?
Forum Posts
List and Filters task
The task showing failed always, not sure what the issue is. Could you please mark it as completed. Or please guide me how to solve this List and Filters task.
Resolved! Push message behavior inconsistent across Android devices in Now Agent App
Hi everyone,I’m facing an issue related to push message behavior in the Now Agent mobile app after creating an Incident.After the record is created, a push message appears — for example:You have 1 messageOn my Android device, this message disappears ...
Could not save decision table. Exceeded maximum number of decisions allowed when draft authoring is
error is occured when i created decision table Could not save decision table. Exceeded maximum number of decisions allowed when draft authoring is enabled. To add more rows, first disable draft authoring in decision table properties.
Resolved! Unable to find newly added Impact and Urgency choices under Priority Data Lookups > New
1. I have created my own table (Application) "xyz" by extending Incident table2. Navigated to my application "xyz" > clicked new - which loaded the extended Incident form 2.1 Using Form Layout, I have deleted few columns and added few new 2...
Problem Management - SLAs
Hello,Our leadership wants to implement Service levels for problem management process. Can someone provide guidance here?. what Service levels are appropriate/standard for Problem tickets. any help will be greatly appreciated. Thanks
Auto Assign Incidents to Agents using Schedules based Round Robin technique
Below is the script to assign incidents automatically to teammates based on their schedule.This assignment is based on Round robin algorithm.>Create a Business RuleAdd the below script(function executeRule(current, previous /*null when async*/) { gs....
Field Service Management
Please give me an approach for a comprehensive idea on Field Service Management.
Resolved! Can incidents be created through Amazon Connect using only the ITSM product?
Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...
Notification should trigger for aging incidents
Hello Folks,Notifications should trigger to assigned user for open incidents if the incident reaches to 30th day, 60th day and 90th from the creation of incident. Can someone help to achieve this. I'm new to scripting.
Need Guidance on ServiceNow–Microsoft Teams Integration for MIM Implementation and Notifications
Hi ,We are implementing Major Incident Management (MIM) in ServiceNow and want to integrate it with Microsoft Teams for real-time notifications.Requirements:How to implement MIM?When a Major Incident is created or updated in ServiceNow, a notificatio...
Inbound email action help!
Hi, I have a requirement that every time an email is received from a specific domain e.g example.com and subject starts with "X" an incident needs to be created. This is an example of the email body of the email: UserX - Line 1EMP-MSC-PBI=001- Emplo...
Approval Process
I have a custom table, where I have 20 request types, and out of that 10 request types are having approvala,so have created a field called Approval Required in the configuration table,based on which approval is triggered.But now the issue is for this...
CSM on top of ITSM
Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss
Resolved! How to migrate Journal Entries (Work Notes / Comments) from one record to another during data migrat
Hi all,We are currently performing an operational data migration between two ServiceNow instances, and cloning is not an option due to environment restrictions.As part of this activity, we need to transfer journal entries (work notes and additional c...
