Hi On ESC-standard ticket form I added details tab which shows variable summary. The issue it shows all the variables even not answered ones. I only wants to show answered variables. How to achieve this without so much customization??
Requirement :2 new fields: Affected CIs & Impacted Services on the change_request table. These new fields will be integer field types that are populated with the number of Affected CIs and Impacted Services shown in the related list. THese fields nee...
Difference between Form Design Builder and Layout
We need to make a change so that Incidents cannot be closed if they have open incident tasks. We have learned that users are closing incidents before others close out the incident tasks assigned to them. This results in the incident task being closed...
Hi , We have a requirement to show a red-dot behind the Incident number in list view of Incidents in CSM/FSM configurable workspace. In native view its simple, add a style to the field it will display. But the same wont show up in workspace, how to a...
hello all, Does anyone have any idea how to create this button here ? or anywhere in the white area, I want a button to be visible. And I want the button to be visible only for specific record producer (which creates a record in incident table) S...
created record producer variablle named as cyber and it is Yes/No type variable If user selects yes on form and submitted incident from portal then Type of the incident should be security
Hello all, In service-now, on the incident form, there is a reference field, "Caused by Change" and it is referencing to Change request table. And similarly, on the change request form, in the related sections we have Incidents caused by change, wher...
We are planning to implement predictive intelligence for incident categorization. What is the best way to transfer production Incidents to sub production instance to train the models? We cannot clone as we have a lot of ongoing development activitie...
Hi team, what is the normal time required to load incident form without any customization? thank you,
Hi everyone, I’m currently working on Service Operations Workspace (SoW) and I need help identifying where the following buttons are configured:Mark PublishedUnpublishThese are located under the Post Incident Report tab.What I’ve tried so farChecked ...
Hello everyone, I hope I made my post to the right place, if not feel free to move it.We are trying to use Service now to hanlde our On-Call Schedule, we are using and configuring the plugin On-Call Scheduling to do so. We would like for our incident...
how to hide impact values based on the incident category in the list view So as per the Requirement I need to show the different impact values when i selected two different categories in category drop down list i can achieve in form level but i am no...
Hi, When Resolving the Incident we got an "Action Not Authorized" Info message in top of the page. We don't have any duplication action_name in the ui action and we also cross checked many available solutions from community.Still we are not able to g...
I want to play around with the UI builder and see what it does. I am in my Dev instance. I go to the Service Operations Workspace in the UI Builder. I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is...
