Hi Community, I'm investigating the possibility to connect a Copilot Studio agent to ServiceNow to allow users (at the very least) to ask questions about how to solve any incidents they might have - using ServiceNow's KB articles. To be able to do th...
Hello Developers, Looks like OOB KB Article shows the latest revised by name at kb_view for article.Is there any option to show Author name instead of Revised by?
Hi,I'm using Surveys with mandatory responses. I've set an "Assessment Duration," but surveys are auto-cancelling when the duration expires.Is there a way to disable this auto-cancellation feature? I need surveys to remain active until submitted, reg...
Hi Team, My management has requested to create a SLA report from the day of incident created till resolution. kindly let me know the filter i can apply and show to the management. If possible how can i add the percentage also. Regards,Garvit
Hi ServiceNow Team,I am facing a persistent issue with my Personal Developer Instance (PDI) access. My account has been stuck on the "Waitlist" status for the past 3 days.I have already tried clicking on "Leave waitlist" and requested different versi...
What is Form Builder
Context / Use CaseI am working with the standard “Create Change Request” functionality from Incident in ServiceNow (OOTB).When a user clicks "Create Change Request" on an Incident:A modal appears to select the Change type (e.g., Normal, Emergency, e...
Hi, 1-> In this workflow, I didn't understand that how this is getting data of SLA from incidents, I checked for the property in sys_properties table but didn't find any property names like this.2-> If I want to create a new workflow in which at 80% ...
Hi experts, I have a use case:In my RITM Record, there are a couple of Catalog item variables which are mandatory. I want that the catalog task that is linked to the RITM should not be close complete/close incomplete/close skipped until and unless th...
FYI -- Incident requiremt Current Behavior (OOTB)When an Incident is moved to Resolved state, it automatically transitions to Closed state after 5 days (controlled via system properties).During this 5-day window (between Resolved → ClosedThe Actual S...
Hi Experts,I am facing a strange issue with Knowledge Article publishing and would appreciate your guidance.EnvironmentKnowledge Base is configured with Instant Publish workflow.Article Type: StandardKnowledge Versioning is enabled.IssueFor one speci...
Hi On ESC-standard ticket form I added details tab which shows variable summary. The issue it shows all the variables even not answered ones. I only wants to show answered variables. How to achieve this without so much customization??
Requirement :2 new fields: Affected CIs & Impacted Services on the change_request table. These new fields will be integer field types that are populated with the number of Affected CIs and Impacted Services shown in the related list. THese fields nee...
Difference between Form Design Builder and Layout
We need to make a change so that Incidents cannot be closed if they have open incident tasks. We have learned that users are closing incidents before others close out the incident tasks assigned to them. This results in the incident task being closed...
