Hello,we are experiencing an issue with image attachments in ServiceNow. So when customer is sharing the imgae of two different type:.jpg files are displayed correctly in both Workspace and Classic UI as preview.jpeg files are not previewed (in Works...
Hello Community,We have the following requirement: When creating an Incident, if the Assignment Group type is “Test Integration User”, then Category and Subcategory must be mandatory. If the Assignment Group is changed later and the new group does n...
How to populate parent incident creation date on 'detection field' in the incident form in the servicenow I have tried below script on Business Rule but did not works for me. Please suggest achieve on this requirement. (function executeRule(current, ...
Hello there, I am trying to understand if I am able to hide an annotation (Header Text) from my incident form/view: Test The scenario (UI policies applied to the fields):If the Funded File field is set to "none", the Header Text annotation and the tw...
Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M
Requirement is: Whenever anybody sends an email to xxx@servicenow.com, incident ticket is created. Incident is getting created successfully but the attachment is not getting attached in the incident. All of these is happening from a flow design. I t...
On CSM portal, when we go to section My List -> My Cases. It is showing all the case instead of my cases(Contact is me OR Contact is logged in user). When i impersonated a contact - A contact should not have access to other cases, The filter shows on...
Hello community I have an email notification once a RITM ticket is assigned to a group, but it is still not being triggered. I tested most of the conditions and scenarios but it is still not working ..is it a bug in ServiceNow ? or an ongoing issue?...
Description:Hi Team,I need assistance in setting up the Microsoft Teams integration in ServiceNow to enable initiating Teams calls directly from the Major Incident Management (MIM) Workbench.Requirement:Ability to start or join Microsoft Teams calls ...
Good afternoon.!We have an OOB PA indicator called the "Average age open incidents". It is fetching the data, but I cannot understand what does that data mean. We are able to fetch the data based on Assignment group. Also, it does not show the ticket...
How to configure in ServiceNow to export the incident data to Word in ServiceNow
Hello Experts, I have created a new fiscal period to generate data for the interval of April to March and named it "Fiscal Year."Under the calendars for packages, I have added the Incident Management and Change Request packages. I am able to access t...
Hi, I've been requested to crate a List Data Visualization with the list of Incidents that matches certain conditions with fields from Incident table but also with 2 additional columns:Max breach time: The maximum breach date of all the SLAs of the i...
Hi everyone,I have configured a scenario where I created 5 custom tables, and for each table, I designed 3 different views (not including a default view).To control visibility, I also created View Rules based on specific roles assigned to users.What ...
I am creating an ATF test where:A user submits a Record ProducerA Case is createdAn Incident is automatically created and linked to the CaseAn agent opens the Case and then opens the linked IncidentThe agent clicks Assign to meI can submit the Record...