Issue with UI Action
My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG
Forum Posts
Resolved! How to filter Incident records based on Priority in Business Rule
Hi Community,I’m working on the Incident table and I want to filter records based on Priority and Shows records assigned to only loged in user.BR:(function executeRule(current, previous /*null when async*/) {current.addQuery("active", true);current.a...
Related search results
Hello,When this helped checkbox is clicked on an incident and other users open the same incident, they can't view the checkmark. Is there a way to fix this so other users can also view the checkmark?
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Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...
Resolution duration for incident calculation getting differennce while calculation randlomly(random)
in incident form we have start time of incident and end time of incidentSo there is another field duration taken to resolve that is calculated with start time and end time and show how long incident is taken to resolve,Issue is sometimes 3,5 mins dif...
Invalid Access token. Please check your credential alias
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Holiday schedule updates
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Variable set is hiding when submitting from Order guide
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User is being redirected to different user profile
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Resolved! Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else
Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...
email remainder notification
set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...
How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?
A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...
Resolved! ui policy
There is a scenario where in the incident table if the user does not belongs to service desk group then the assignment group field should be read only for that users. I tried using client script but not able to see the output and also i tried using u...
SLA Repair for incidents with on hold reason
We had a pause condition looking at on hold reasons to pause the SLA.Then we changed these on hold reasons but hadn't immediately changed the pause condition which caused us to run the repair for historical incidents.But we ran it for a whole month o...
