Hello everyone,I need expertise on how to best define capacity for the Advanced Work Assignment (AWA) Service Channel using Incident. Currently, we are using everything out-of-the-box and have created one channel for Incident tickets.We understand th...
In Data Lookup Definitions, when there are a large number of choices, it becomes difficult to manually assign a value for each choice. Could you please explain how to handle or overcome this situation efficiently?
In the Incident table, the Notify field has three options:Do not notifySend emailTelephoneI’d like to understand the purpose and practical use of these options.How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?Are ...
Hi everyone,My client wants a fully French Workspace experience. We've managed to translate almost everything, but we're stuck on one specific point: the Activity Stream.When an email is received, it appears in the activity stream with the original E...
In the incident form we have SLA request tab. In this the new button should be visible only when the u_breached button is true. else it should not be visible. u_breached is a check box. I have used list control to perform this activity. but this does...
Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...
Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
I have to configured SLA for P3/P4 as below,1. P3/P4 - for 24*7 groups2. P3/P4 - for 9*5 groups (37 groups)3. P3/P4 - for 16*6 groups (1 group)I have configured this for P3 and P4 but i have to set the cancel condition when priority or group changed ...
Once a Major Incident is resolved, the Post Incident Report can be reviewed and analyzed. However, I have observed that the Post Incident Report displayed in the Workbench is significantly different from the version available in the Service Operation...
Hello All,In the timeline of inside post incident management report ection i want to have all the belowPIR timeline section• Created• Proposed• Promoted/Rejected• Actions taken (Under Compose section)• Flagged work notes• ResolvedHow i can achieve th...
In one instance I can see state flow transition at top of the form on incident form but unable to see it on other instance. How to configure it?
Hello,I am working on the MIM workbench in Incident Management, Here I have requirement that once the Communication Task is got Closed from MIM workbench via Incident Manager then from the related list state should change to Closed.It is not happenin...
Helloi am new to the SN ecosystem.when i create new fields it has always red X. I can not find them when i want to add ui policy. what i am doing wrong so they are not in the mark for deletion state.Thank you
Currently, the auto close system setting for Incidents is set at 7 days. How can I update this to 3 Business days? I think If I change this to 3, it may not be business days. See attached.