Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Adobe Esigning with servicenow

Hello Experts, I am working on a POC where I am first converting RITM to PDF and later trigger to the approvers for signing the PDF and approve. How do I achieve this. We have activated this plugin Adobe Acrobat Sign - Refering this document  Adobe A...

Resolved! Incident On Hold and SLA pause conditions

Hi All, Need your help to understand more on incident "On-hold" reasons and SLA pause condition related to it. In most of the scenarios SLA pause condition is configured if incident has been put "on-hold" with the reason "Awaiting caller" or "Awaitin...

SaswatiC by Tera Contributor
  • 1820 Views
  • 4 replies
  • 2 helpfuls

Resolved! MTTR Report for Major Incident

Is it possible to achieve this kind of report in SNOW? All major incidents happen from July 2024 to June 2025 (based on P1 priority)Compare MTTR each months. (MTTR = open incident until close) Display:Bar chart of MTTR per months (July 2024 to June 2...

alona3 by Tera Contributor
  • 498 Views
  • 4 replies
  • 0 helpfuls

Manage Attachment visibility

Hi Team, The service desk can attach files to incidents. However, we would like the team to specify the visibility of attachments while uploading. Similar to Comments(work note and additional comments) They should be able to upload attachments which ...

maxpawan2 by Tera Contributor
  • 442 Views
  • 2 replies
  • 0 helpfuls

Flow Designer: Populate date using Flow Designer

I have a  requirement to populate date field on RITM using flow designer. Scenario: When the record is getting created in table (XYZ), the flow gets triggered and via subflow RITM is created.I have a date field in RITM and date value is called to sub...

Keerthi8197 by Tera Contributor
  • 651 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reference Qualifier not working

User Selection: The form allows selection of multiple users.Group Filtering: Based on the selected users, the Group field should dynamically filter and show only the groups that are common to all selected users.Validation Logic: This ensures that use...

PrithviRamesh1_0-1751904668038.png

Impact and urgency not coming in PagerDuty priorities

Hi All, Greetings! We are working on ServiceNow and PagerDuty integration. We have successfully test the connection between ServiceNow and PagerDuty. Now we are working on "Priority Mapping". When we PagerDuty priority Ids, but when we open any prior...

Community Alums by Community Alums  
  • 591 Views
  • 2 replies
  • 1 helpfuls