Resolved! Service catalog
I have a rich text label field. I have to populate the logged in user in this field. Its urgent anybody could help?
Forum Posts
Does the number of Business Rules affect performance? Looking for thresholds and best practices
Hello,I’m currently working on optimizing our ServiceNow instance and would like to ask about the impact of Business Rule volume on system performance.Specifically:Is there any general guidance or threshold regarding the number of Business Rules regi...
Inbound Action for Multiple cert-manager.com Emails
We use cert-manager.com for managing our SSL Certifications and their standard for notifications of SSL expiration is an email notification being sent every day for 30 days prior to the expiration date for each SSL and you can only use one email addr...
Resolved! can remove interaction record from Incident record
The situation. an agent accidently added the wrong incident to an interaction. When the team lead tried to remove the interaction from the incident, the edit button is not available. He also tried to remove it from the interaction and the same thi...
Resolved! incident is P 1 send the notification to all members of group
Hi team,When the incident is P 1 send the notification to all members of group and update the short description and description with "important" at the beginning and also while creating as well... Team please help me Thank you in advance
SLA Breach Scoring
Ok, so here is an odd one that we are looking to create a custom scoring metric for. Here is the basic idea.When an incident is flipped to closed, we want to interject a score we have predetermined based on the SLA percentage of Business timeSo the i...
Resolved! Which user id gets selected in 'created by' when we have different User ids against the same user
Requirement: I have created an 'New' inbound action which will create interaction on receiving an email. On click of customized 'create incident' button, the incident would be created against it.Issue: When interaction got created, client wants in li...
"Communicate a Workaround" notification
Recently, our team has reintroduced the "Communicate a Workaround" field in our Problem Management process. The notification that is our of the box could be mistaken as just another Additional Comment. Have any groups experienced this issue, and had...
Resolved! Notifications
In ServiceNow, we utilize the MIM Workbench to send Initial Notifications during Major Incidents (P1/P2). Currently, the SLA for triggering these notifications is 20 minutes. However, UA Stakeholders expect notifications to be triggered within 10 min...
How to call workflow activity from incident table
I created one workflow that sends an email notification to the caller's manager for approval when the caller creates a P1 incident. Once approval is received from the manager, the P1 incident state changes to In Progress. But I am not sure how I can ...
Migrate Incident data from one instance to another instance
Hi Team, I have a requirement to export incidents(700) from one instance to another instance,including emails,audit history.I have exported all the incidents using xml,but the history of tickets was not moved.For that I thought of moving sys_audit fo...
MIM Workbench adding counter to the Status Update communication mail being sent
Hello Team, I need help with below requirement please help with the same.Add a counter to the Workbench emails for MIM.Communication is getting stored in "incident_alert_task" in the table comm_plan.source stores the incident number which was upgrade...
Resolved! How to get Configuration ID?
Hey Community! I would like to know how would I find Configuration Id in Incident Form?
I want to make watch list replies switch state to in progress. business rule or inbound action?
So for replies to the incident from those on the watchlist, we want to make it trigger the state to in progress. Would it be best to do this from the business rule or an inbound action? or is there another way to do this and can anyone help me do thi...
How to make the filters read only on the main list
How to make the filters read only on the main list basically i don't want any user to change the filter it should be non editable ?
