On employee center standard ticket form- how to hide unanswered variables??

[Siris]

Hi 

On ESC-standard ticket form I added details tab which shows variable summary.  The issue it shows all the variables even not answered ones.  I only wants to show answered variables.  How to achieve this without so much customization??

[Ankur Bawiskar]

@Siris 

not possible without customizations

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[Siris]

@Ankur Bawiskar Hi, thanks for the response.  If I want to do some changes and achieve this, what is the best practice or how can I achieve hiding the unanswered questions like checkbox, and all of them are seen on details tab of standard ticket