OOB Escalation field on Incident form

[kalpesh9]

Hi all,

I have brought the OOB Escalation field on the incident form, We can see there are 4 dropdown values under that field.

But when I am trying to set any values on that field it is reverting to its original value which is "Normal"

Can anyone please let us know how this field works and how we can set other values?

#Incident Management  @Ankur Bawiskar  @Pradeep Sharma 

[Ankur Bawiskar]

@kalpesh9 

did you check the XML of that record? also check the list layout what value it shows?

possibly some script is clearing the value when form loads but in database the value exists?

[sangeethah]

Have you got this fixed? I am also looking for the same, is there any process behind the Escalation field?

Thanks in advance for the help. 

[vMalhotra]

This is a legacy field on the incident form and can be ignored.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547302