Kindly help me on show outage popup on incident form ,i have created businessrule to create Outage record 1. Open up a new Incident, fill out all needed form fields, and click Save.2. Modify the Impact and Urgency so that Priority = 1 - Critical or...
Hi ServiceNow team,Where can I get a free trial of the ServiceNow ticketing tool?for the purpose of incident and change management practices.
I have a script that prvents a problem from changing from the state resolved to closed when there is no related problem task or change. The script works fine, but the state on the form changes to closed until I reload the form and the state goes back...
Hello experts, From today in the morning, we are getting this weird Error message called "Some fields are incomplete:" in the top of the service portal and it is affecting all the catalog items in our instance. We do not what happened today that is c...
Hi everyone! We have this button in our CI field (for incidents) where it will show all of the related CI's. However, when we checked, it does not show the accurate list. There are missing CI's from the list and not sure where or how to configure it....
Hello community,I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only...
ServiceNow support suggested not having Dot Walking in SLA Definition condition. Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network". However, in line with...
Hi All,I'm currently working on configuring P1 incident notifications in ServiceNow, and I need to include Teams bridge URL and password details in the notification. Any help or guidance on how to achieve this or troubleshoot the issue would be grea...
How can I create approval notification on custom table but when someone click on approve via email it should update approval record to approved help me to create inbound action for this scenario.
Hey guys!I would like to know how to edit the display rules for the side menu at the top left of each record. In this specific case I would like to include a condition so that the "Create Incident Task" option is only displayed if the logged in user ...
Hello, I am doing research for an upcoming task for Incident Management to automate promoting them to Major Incident by trends found in open incidents. 1. Automate analyzing open incidents.2. Detect trends from the analyzed incidents to open a Major...
Hello all,I have a requirement where, upon submitting a catalog request, the system currently creates both a REQ and RITM. However, my specific need is for the creation process to bypass REQ and directly generate an RITM. Could someone kindly assist ...
Hi, We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.What is the easiest way to do it, do we really need to make everything again, can som...
Hi, I want to pause SLA in mandatory holidays, is there in ways to pause at particular. Regards,Sanju.
Hello guys. So, I need to get the SLA Notification information to show up in activity in the Incident record, but my issue is that this as shown in the picture below is coming from the task_sla table, so I can't get it to show in the Incident activit...
