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Resolved! Only new state visible when creating new incidents

What is the best approach to limit all users other than admins to only be able to save/submit new incidents in a new state?  The options to change the state to in progress, on hold, resolved or cancelled should not be visible until after the creation...

Business Rule Stopped Working

Hi,For our instance we use a business rule that sets a field to determine what categories users will see based on the role they have when they load a record. We use this for work orders and incidents. For some reason the work order version has stoppe...

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how to validate glide_list in encoded query

Hi All,How to validate field type  glide_list data in an encoded query tried below but not working.  var css_assign_rule = new GlideRecord("u_css_assignment_rules");//css_assign_rule.addEncodedQuery('u_active=true^u_override=true^u_company=' + compsy...

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jobin1 by Tera Expert
  • 238 Views
  • 4 replies
  • 0 helpfuls

Not able to Excute Scheduled Job from the Script

Hi All, I need to run a Scheduled job from the Workflow(by RunScript).  I am using the below script to run my Scheduled job. but it's not working seems like 'SncTriggerSynchronizer'  Method is not supported here.  var grJob = new GlideRecord('sysauto...

Nikhil63 by Tera Expert
  • 226 Views
  • 2 replies
  • 0 helpfuls

knowledge Article level access for users

Hi,We have different teams accessing the knowledge base. We want to restrict access on knowledge articles level in order to avoid discrepancies. We need to setup the access on article level so that they can access only the relevant knowledge articles...

ramesham by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls

Resolved! Manager's Approval for workflow

Hi, I created a workflow for a record producer in which if category is "cloud based" , it requires 2 level approval. First is 'requested_for' manager approval. Next is, after manager approval, check if manager's department is "Corporate executive" , ...

gayatri38 by Giga Guru
  • 338 Views
  • 2 replies
  • 0 helpfuls

Incident form - Service field is filtered by Category

Hi everyone, I would love to get help on a certain issue.I'm trying to figure out the most efficient way that adheres to OOTB behavior as much as possible,filtering the Business Service field according to the Category fieldMany thanks to everyone who...

Tal5 by Giga Guru
  • 231 Views
  • 3 replies
  • 2 helpfuls