"Away State" Walk Up experience
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12-05-2022 01:43 AM
Morning all
I have a question around day to dap operations of the Walk Up experience. I want to know how agents can quickly set the status of the walk up location to "Away", so people can join the queue. I have enabled the checkbox "Enable Away State" on the walk up location record.
But how /where do the agents actually change the status, I cant find anything in documentation. I believe this is diffferent to the agents state in Agent Workspace.
Any Ideas?
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Walk-Up Experience
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12-05-2022 01:58 AM
@jonathangilbert the screenshot you have mentioned will put the entire queue as away.
Agents are away or offline when they are not available or when their capacity has reached.
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10 hours ago
Did you ever get an answer for this?