"Away State" Walk Up experience

[jonathangilbert]

 Morning all

I have a question around day to dap operations of the Walk Up experience. I want to know how agents can quickly set the status of the walk up location to "Away", so people can join the queue. I have enabled the checkbox "Enable Away State" on the walk up location record. 

But how /where do the agents actually change the status, I cant find anything in documentation. I believe this is diffferent to the agents state in Agent Workspace.

Any Ideas?

[RaghavSh]

@jonathangilbert the screenshot you have mentioned will put the entire queue as away.

Agents are away or offline when they are not available or when their capacity has reached.