"Communicate a Workaround" notification

tchampagne
Tera Contributor

‎07-29-2025 08:26 AM

Recently, our team has reintroduced the "Communicate a Workaround" field in our Problem Management process. The notification that is our of the box could be mistaken as just another Additional Comment. 

 

Have any groups experienced this issue, and had any fixes that they recommend, without extensive development?

 

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Dr Atul G- LNG
Tera Patron

‎07-29-2025 08:56 AM

Hi @tchampagne 

 

Greetings!!

Do you mean this notification is going to the caller, and you want to stop it?

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