Reference field Not populating when selecting

[spullavarth]

Hi All,

We have a reference field on our incident form to select a parent incident.   When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I click on the preview record then I am able to see the record information which I selected.  Not Sure why it is not populating the issue is in all the environments.

I have verified some of the configuratiopns like display to true in incident table and verified client scripts and all those but no luck.

 Any help on what is causing this is greatly appreciated.

[Dr Atul G- LNG]

Hi @spullavarth 

What I’m thinking is that it looks like a data issue. Do you have any screenshots or GIFs to support this case?

[spullavarth]

I have verifed other fields like change request and caused by change fields in the incident form.

What I observed is when I selected te change request it showed some information on the field instead of number then I tried to go to list view and tried to see what field information it is and observed it populated cab definition name in change request when I selected the change number.

I tried to look in to how that info is populated instead of no I could figured it out might be the same thing is happening with parent incident field and caused bu change field.

is there any way that I can troubleshoot

[spullavarth]

here is the screenshot we are having data, if we look at the screenshot I cant see the record in the reference field but when I click on preview I can see that record information

[Ankur Bawiskar]

@spullavarth 

what shows in the XML of the record?

is this happening for admin or non-admin?

what it shows on list view?