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Reference field Not populating when selecting

spullavarth
Tera Contributor

Hi All,

We have a reference field on our incident form to select a parent incident.   When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I click on the preview record then I am able to see the record information which I selected.  Not Sure why it is not populating the issue is in all the environments.

 

I have verified some of the configuratiopns like display to true in incident table and verified client scripts and all those but no luck.

 

 Any help on what is causing this is greatly appreciated.

10 REPLIES 10

spullavarth
Tera Contributor

In Show XML parent_incident display_value it is showing the display value, it is happening for all the users I am facing this iisues even as an admin. In list also it is making as empty.