Our company is rolling out Service Now in December. We will be on the Yokohama release, utilizing SOW. I want to create a feature my Service Desk agents can use to search through the classification lists using keywords, assisting them in quickly identifying the correct classification. I have been trying to build something utilizing Script Included, but the forms behave a bit differently because of being in the Service Operations Workspace. Has anyone successfully created something like this? Thanks so much!
