When a Major Incident is triggered, I would like to automatically create a series of Incident Tasks on the MIM incident ticket. Note, I am not talking about the communication tasks. I have seen this in a demonstration, but I no longer have access to the people providing that demo. I do not want to manually load tasks on every Major Incident.
If you know how to add or maintain these tasks, your assistance is appreciated. Also, what role do I need? If there is a knowledge article on how to do this, that would be appreciated as well. I have searched with no success.
