selecting the most appropriate CI

sibasundarsahoo
Tera Contributor

‎02-15-2024 06:54 AM

As a new incident logger or someone modifying an incident record, I would like them to have the ability when they enter/change the Config Item to have the system suggest similar or recommended CIs. It is important for the service desk to have the ability to help guide them to selecting the most appropriate CI. This can help improve the data discovered from incidents.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 11:04 AM

Hi @sibasundarsahoo 

 

I am not sure the recommendation we can bring or not but for me it is more an education issue . You can educate SD about CMDB classes and impact if wrong ci get selected. 

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Dr. Atul G. - Learn N Grow Together
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