Hello, I have been trying to figure out how was can set this up as a global company. We have many local Service desks and we have of course common CMDB Applications like Outlook. We would like the user to select the application, in our example Outl...
As a change user i want to be able to link multiple changes to a single incident.output- An incident linked to multiple changes
I got the task of deactivating user from all the groups and removing his admin-roles from non-prod instance, but even after removing roles , his roles are still showing in non-prod instance, even though he has no group access and not active. Please a...
Hi Community, I was just checking skipped record when upgrading from Washington DC to Yokohama version, and notied that the condition of the OOTB create request button has changed. As you can see below, GlidePluginManager has changed from incident_ma...
Hello Guys, I have a requirement where, if an approval is rejected for a specific catalog item, I need to include some additional details in the "Closed Complete" notification that is sent from the Request table. However, this notification is global ...
Hi All, I have some doubts related to interview questions : 1. What is the difference between getXML , getXMLwait, and getXMLanswer?2. What is decision tables and decision trees in ServiceNow, and where will they be used?3. What is a path parameter a...
After applying report_admin role, user is not able to edit report.I have checked acl also, i didn't see anything is restricting it.they are able to edit incident tabel report but task related not able to edit.
An attachment on incident can be added or removed only by admins or Incident managers or users present on Assigned to field on the incident form
I want report at what exact time an INC got assigned to particular group want to know the timing(time frame) of the incident, is assigned to group thanks in advance
Hello Supporters,When we submitted one form(Record producer) in ASPEN dev. ticket is created in prod along with dev.We observed this is happened SOAP integration based one outbound HTTP log. but we unable to found the end point in instance. could you...
Hi All, First, thanks for extending the supporting and helping each other as a community. Appreciate it. My Question: We are working on getting Major Incident Management Workbench communication and looking to see how to send the email as (Send As/Fro...
how to hide the USD text from the currency field on the form
task and trigger id is empty for existing tickets even after the trigger conditions are given for new tickets the task and trigger id is displaying
In the Native View, the Remove button is not appearing for Incident and Change Requests that are linked to a Problem. This prevents users from being able to unlink or remove these associated records directly from the Native View.The Remove button is ...