Resolved! requested for refrence feild starting serachingh without entering letter
requested for refrence feild starting serachingh without entering letter. For all reference feild
Forum Posts
How to add closed and cancelled incidents in incident fixed by change tab in change request.
The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents with...
Resolved! Created a business rule to update ticket status to P2 doesn't work
Hi everyone, I created a business rule to update certain incoming tickets status to P2, but it doesn't work.Appreciate any help on this. This is the code I use in the business rule: (function executeRule(current, previous /*null when async*/) { //...
Calender Invite Notification
Hello All,Can anyone help me in this ?Email notification has been sent.on what basis now I can see if user responded or not to send breach email? how can I do it ?1a. Create Pending Appointment option in State field. 1b. When incident ticket assignee...
Resolved! How to make a report for incident for specific OLA?
How to make a incident report for specific OLA?Can we dotwalk the specific OLA?
Lookup Using List Issue in ServiceNow PDI
The lookup for incidents, problems, and changes is not appearing. When selecting these options, they do not open, and the dropdown for these fields is not showing up either.I have tried releasing the instance and tried with new instance. Still this i...
Order Guide field on Incident records - how to populate?
By default <it seems> when submitting a Catalog Item request that is part of an Order Guide --> The resulting RITM record is populated with the Order Guide field appropriately (with the name of the order guide used for the submission). However, when ...
Incident Informations for Employees
Hello,how i can displays more Informations from a specific incident in the esc for the employee. In our Configuration he get only displayed the short_description and nothing else. Best regardsJustin
Resolved! SLA Incident - need to knom best Practice.
Hi all, I have some question about SLA and the best practice. 1- SLA on Incident or on Case ?Some incidents are created from case.For these incidents, the SLA must start from the case creation date. What is the best solution:- Update the incident cre...
Resolved! How to filter the service offering lookup includes the following information in alphabetical order.
Hi Team, On incident form,there is a service offering fields , Then I see that the Service Offering choices are filtered to match the location or any of its parent locations and that the choice (typeahead / auto complete) lookup includes the followin...
Resolved! employee center catalog submission page
Hi team. whenever we submit a catalog item, before submitting a 'request confirmation' the requested for is comming as the current logged in user. If we want to autopopulate it based on some catalog item , can it be done or will that will be a glob...
How to create a report on calculation bases
required to create one report on the Change request table with following below calculation, is it possible ? Number of emergency changes in the month divided by the total number of changes in the month multiplied by 100. Please suggest.
How to make related list visible if no record is added to that related list
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
Need to update Incident field based on sla business percentage
Hi,I need to update incident field when incident resolves check the SLA business percentage , if less than 100% update the field with yes else no.Tried creating a before update business rule on incident table but not working(function executeRule(cur...