Disabled an ACL that was created to make the "Change request" field read-only on the Incident form. This works fine on one of the environment. When moved to second testing environment, over there, "Admins" can write on the "Change request" field on t...
if any incident is created or updated then the updated/created time should be displayed on user profile who has created/updated the incident.
hi can anyone help me with the code that i have written a code to display an message when the check box is checked and when clicked on ok let the check box checked and when clicked on cancel then uncheck the check box what happens is that after i cli...
Hello I would need to have a role at our company so that users can only access the Incident Management module, but only with read permissions. Can someone help me here ?
Greetings! How can I pull in the average duration of incidents that have knowledge articles attached? I want to create a comparison between the mean time to resolve (MTTR) of incidents with knowledge articles vs incidents without knowledge articles ...
Hi everyone,Wondering if anyone knows if it's possible to customize the filters of the major incident workbench under the collaborate tab:Add collaborative communication task - Can a user adjust the filter and can we show more than the user name on t...
Hi Team,I have created a UI action with 'cmn-location' table. when selecting the any location from the list, it was shows as the details of the location, but i need populate selected location into the 'location' field. i tried this script. function g...
After an incident is resolved, there are several tasks related to incident management and knowledge feedback that remain open. If these tasks are not completed within 7 days, they are automatically closed as incomplete. However, the knowledge teams s...
Got requirement regarding display problem ticket number on incident if both incident and problem have same description.
below code is working UAT but not in PROD. anything is wrong function onSubmit() { var hiredate = g_form.getValue('hire_date'); var rehiredate = g_form.getValue('rehire_date'); var augdate = '2024-01-01'; if (hiredate > augdate || rehired...
How can I modify the tab index order in an incident form without altering the form layout.
Hi,I have an incident task closed by user System so i think that there is a BR, a flow, ... that update it but I don't know what and which: there is a way to check what has updated a record? If not, could it be something OOTB that perform this update...
Hi, I want show case current month name (JAN,FEB,,,ETC.,) in email body and sub as well. Regards,Sanju.
Need to create a report:Description - Average time between an incident has been assigned to multiple groups till resolved excluding statuses awaiting user info, pending vendor. Only incidents resolved this month should be considered.
Hi Ninja's, We have a custom date/time field on INC table named as Last Customer Update - readonly, for reporting purpose. Requirement:If the Caller has an email address, this custom field should display last 'Additional Comments' timestamp.If the em...
