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UI action on Demand Task with Demand fields

Hello Developers, I want to create a UI action on demand task table called 'create change'.When this UI action is clicked, then a dialog window will pop-up of Change Request form .This change should automatically fetch 90% of the details.var encodedQ...

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Naveen87 by Tera Guru
  • 335 Views
  • 2 replies
  • 0 helpfuls

Resolved! Fields Mandatory

Hello Developers, I wanted to make few fields mandatory while closing the stask.I used below script & it is working fine.But I also want to add few things like, If user is in a different view where these fields are not visible on form then these shou...

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Naveen87 by Tera Guru
  • 506 Views
  • 14 replies
  • 0 helpfuls

Insert Hyperlinks in Comments section

Hello,When a user enters hyperlink content in the comment section of Incident, I need to process it in the backend to convert it into an active hyperlink and update the comment section as a Heperlink. This way, the user can click the link, and clicki...

bondita1 by Tera Contributor
  • 459 Views
  • 1 replies
  • 0 helpfuls

Generate change task from change model

Hi All,when requester submit change request from change model interceptor, then change tasks needs to be generate for newly submitted change request, which are defined in change model related list.The requirement is to create related list called 'cha...

Community Alums by Community Alums  
  • 205 Views
  • 1 replies
  • 0 helpfuls

Wanted to Know about Modern Workplace

Hello everyone,I need to work with the Modern Workplace and am currently searching for product documentation or videos to better understand it, but I haven’t had any luck finding relevant resources. Could someone please help clarify what the Modern W...

Atik by Tera Contributor
  • 358 Views
  • 2 replies
  • 3 helpfuls

Incidents being mis routed

Hello all, Please help me with your approach to below situaion,support team has reported that incidents are frequently being misrouted, causing delays in resolution and impacting customer satisfaction, i was assigned to enhance the  incident categori...

vahini by Giga Guru
  • 390 Views
  • 1 replies
  • 0 helpfuls

Major Incident - Add a custom Communication Channel

I'd like to add an xMatters communication channel to the Major Incident Workbench. I've found I can add a record to the comm_channel_config table running the following as a background script which adds it to the dialog screen in the workbench: var gr...

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Community Alums by Community Alums  
  • 1017 Views
  • 2 replies
  • 1 helpfuls

QR Code

When user scan the QR code(Consider this QR code having the information of request details),How can we make It takes them to raise a ticket on the snow support app.If they don’t have the app installed on their mobile phone, it should  prompt them to ...

Sravan33 by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Service portal

Hey Folks, I have  requirement of making the watch list widget on portal to read-only on certain condition, I am not getting any relevant articles or resource. how to make it done.?