Sent/received email not present in activity filter TOKYO

[Patrick Slatter]

Afternoon!

I am trying to add the Sent/Received emails to the activity filter in an incident record. I do not see it as an option when i configure. Has something changed with Tokyo and the process for this being implemented?

This is a new instance. 

Any assistance or guidance would be greatly appriciated!

[Patrick Slatter]

Thank you for the response I have verified these and still do not see the option. 

Looking at the post above, has the name been updated for this option from Sent/Received Emails to Sent/Received Emails in Tokyo?

Thank you!

[Erik Stuer]

I have verified these sys properties. I am seeing no emails in my activity filter for the sn_risk_risk form but they are there for the risk task forms and issue. I have the emails - autogenerated and correspondence marked true for all forms. Any ideas on what else to look at why the one form isn't seeing emails in its activity filter?

[yrozo]

You should set the system property "glide.email.smtp.active" to true.