Not allow user to uncheck the field in activity filter
Hi,I select a field in activity filter and I dont want any user to uncheck it from the filter every user should have that field in activity filter. Can someone suggest how can I achieve this?
Forum Posts
Resolved! What to do with IT questions in the Incident process?
We are setting up the incident process out-of-the-box but it's unclear how ServiceNow wants to handle non-incidents, like questions and spam. There is a Category in Incident table called "Inquiry / Help". Should questions be incidents records with th...
Field should be made mandatory if state is in progress and it should not be mandatory if changes i
Hi Team, Please help me to find a solution. There is a field name call mitigated and it should be made mandatory when the state is changed to inprogress. I have written an onload script for this. Now when the assignment group is changed in inprogress...
Report on Incident overall duration
Can we create a report on the incident and the time spent in each state? I have made a report that only shows the average business duration. But I want to see each state's duration in a stack bar.
Saving Connection Credentials for ServiceNow Tickets Connector in Copilot Studio
Hi everyone,I've created an agent in Copilot Studio and I'm using the ServiceNow Tickets Connector to fetch data from the Incident table in ServiceNow. However, when I deploy this agent to another system, it asks for connection credentials again.Is t...
Issue Accessing "Additional Comments" Field in ServiceNow Incident Table via Copilot Studio
Hi everyone,I'm encountering an issue while trying to access the "Additional Comments" field from the ServiceNow Incident table. This field is a Journal Input type in ServiceNow.Here's the setup:I created an agent in Copilot Studio.I'm using the "Ser...
Verify type of group showing in assignment group field using atf
Hi All,Is there any way we can verify that on the incident form assignment group field only those groups is showing for which type is incident using ATF? ThanksPardip
Resolved! Which role(s) contain(s) the "propose incident as a major incident candidate" function?
Good morning,which role(s) contain(s) the "propose the current incident as a major incident candidate" function?Is it only included directly in the ITIL-role ?Thank you for your help !
how to reprocess email from email log with updates to body of the email
Hi All,I am trying to reprocess the email from email log by updating the content of the body, but looks like the updates to body is not getting reflected.I want to do the testing in lower environments with out sending the new emails. If I send the em...
I have a requirement in one of the record producer, application/service variable is reference to bso
I have a requirement in one of the record producer, application/service variable is reference to bso action table,if selected application is having the description in bso action table, it will auto populate in the description field in the form workin...
Resolved! Using flow designer Wait for duration until reach the Value of system property.
I have a system property and the type is Integer, and the value is 300. After the trigger condition wait 300 seconds of time then execute the remaining flow. But waiting time need to be dependent on the system property value. Can you please help me o...
Auto-populate Configuration Item field on incident form with certain conditions :
I want to Auto-populate CI field on incident form from reference table 'cmdb_ci_pc_hardware'(this table consists of PC assigned to users) with some conditions :1. If user has one device then auto-populate CI field .2.if user has multiple devices assi...
Add a new UI action on Agent Workspace 'More Options'
When we open Agent Workspace Lists page , we have More Options on top right (3 dots symbol ) , We have a requirement to add a ui action in this which will redirect to external SharePoint link.i.e., On pressing the 3 dots symbol, it should show an opt...
dialog box in esc
Hi, I have created escalate action under actions of incident and on click of incident a dialog box will appear with two fields escalation reason and escalation comment which was scripted in separate widget and called that escalate widget in client co...
