I want to create a group, and whenever any member of that group posts an update such as a comment or activity it should display the Group Name instead of the individual member’s name. This way, all actions appear to be performed by the group collecti...
Hi there, Is it possible to resize "Relevant for you" widget so that Arrow won't be visible?. We can reduce no. of article in it but I want to keep all 4 topics visible properly so arrow icon wont be required. Please let me know if there any way to ...
Hi Team,Please help me how to add view in service operations workspace
I have one defect to resolve :Under the Record information section, why does it show no matching SLA available for Response/Resolution, when each INC has an SLA defined.Actually in the below images it is showing no matching SLA for response and resol...
I am trying to create an child service offering, but the Tab for offering is not coming up in my instance. What am I doing wrong? Please find attached a print screen.
i want to provide the edit access to the group members option to the agents, can you please help
Hi Team, I have a requirement to track and report who and when first changed the State (to In Progress, On Hold, or Resolved) on an Incident.Currently, I am using the 'Actual start' (work_start) field from the Task table. I’ve set up a Business Rule ...
Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...
Hi,I have created one record producer. In the record producer, there is a field called Impacted User. It will be auto-populated based on the current logged-in user. If want, after populating impacted user can be edited. After populating the Impacted ...
Hi Everyone I have the performance issues in Low environment like Dev and UAT For that purpose we can use less fields in the table list view and and show records 100 only . But other users are means who are having the access they are changes t...
requested for refrence feild starting serachingh without entering letter. For all reference feild
The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents with...
Hi everyone, I created a business rule to update certain incoming tickets status to P2, but it doesn't work.Appreciate any help on this. This is the code I use in the business rule: (function executeRule(current, previous /*null when async*/) { //...
Hello All,Can anyone help me in this ?Email notification has been sent.on what basis now I can see if user responded or not to send breach email? how can I do it ?1a. Create Pending Appointment option in State field. 1b. When incident ticket assignee...