Incident Management forum
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RPA Hub

I want Reproduce In the RPA: Open the PDF using start app component     2. Scroll down to the end of PDF using ‘Sendkeys’     3. Use ‘GetScreenshot’ method from toolbox to take a screenshot of the signature page in PDF     4. Save the image to specif...

Performance analytics

Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inci...

hind_0-1724925207951.png
hind by Tera Contributor
  • 204 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best practice for interaction records

Hello,   What is the best way to streamline the process/workflow of interactions records. Should interaction records for all submissions be created first and then full fillers only create incidents or request?

Performance analytics

Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month( I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inc...

hind_0-1724926737347.png
hind by Tera Contributor
  • 257 Views
  • 3 replies
  • 0 helpfuls

ITSM - Incident Management

Hi All,I need to implement a feature where clicking on a custom UI Action in an incident record will trigger a dialog box/pop up. This pop up should include the "Parent Incident" field, allowing the user to select a Incident. How can this be achieved...

Delapan by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls

Resolved! Incident Management

Is it possible to add an additional tab in the incident itself like there is a tab for work notes, the ask is, when an incident is raised and till the time it is assigned to the relevant assignment group it has already hopped multiple queues and ther...

Ravi by Giga Expert
  • 463 Views
  • 3 replies
  • 1 helpfuls

SLA

Is it feasible to create a shareable SLAFor example, we have two SLAs, catalog task 1 and catalog task 2, both have a 24x5 schedule and a 10 Day duration. Could we design a process to that we have one SLA names '24x5 10 Day' and use that single SLA o...

Pavan rishi by Tera Contributor
  • 241 Views
  • 3 replies
  • 0 helpfuls

SLA report on incident

Hi all, i have to show a report to the clients.I'm not sure how the condition will work hereSLA Compliance: Show the percentage of incidents resolved within SLA targets versus those that are overdue.SLA Breach Trends: Identify trends in SLA breaches ...

Resolved! Adding Resolution Note in Portal

I have a requirement to add the Resolution Note in the ESC portal, in Activity Stream, there is a widget name-"Ticket Conversation"Added the Screenshot, to exactly where I needed it.Can anyone help me with the requirements, as I am new to this.