state changes from( hold and reason awaiting caller ) to in progress when commented from portal.

[Rajat27]

My Requirement is that when user Comment on Incident only from service portal where present state is on hold and on hold reason is Awaiting caller  changes to In progress.

I write Below business rule but its changes from platform side too.

so how should I configured such that Business rule only trigger if request from portal side only.

[Saurav11]

I see you used the header. Right that's one way to do it.