Hi Team, In Advanced Work Assignment, We have configured an incident channel, where we want to route tickets based on skills. We have a single group named as Support group and below all members are present in that group. Skill 1- If caller is Vip us...
Hello Community,I want to query all incidents and display only those that have attachments. Could someone guide me on the best way to achieve this in ServiceNow?
Hi Team, I am working on Setting up MIM. As part of the process when the Major Incident (MI) is created, it will be assigned to the Major Incident Support team and MI manager will be Assigned the INC.I want to notify the ON call person via SMS & Call...
Hello everyone,I need expertise on how to best define capacity for the Advanced Work Assignment (AWA) Service Channel using Incident. Currently, we are using everything out-of-the-box and have created one channel for Incident tickets.We understand th...
In Data Lookup Definitions, when there are a large number of choices, it becomes difficult to manually assign a value for each choice. Could you please explain how to handle or overcome this situation efficiently?
In the Incident table, the Notify field has three options:Do not notifySend emailTelephoneI’d like to understand the purpose and practical use of these options.How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?Are ...
Hi everyone,My client wants a fully French Workspace experience. We've managed to translate almost everything, but we're stuck on one specific point: the Activity Stream.When an email is received, it appears in the activity stream with the original E...
In the incident form we have SLA request tab. In this the new button should be visible only when the u_breached button is true. else it should not be visible. u_breached is a check box. I have used list control to perform this activity. but this does...
Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...
Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
I have to configured SLA for P3/P4 as below,1. P3/P4 - for 24*7 groups2. P3/P4 - for 9*5 groups (37 groups)3. P3/P4 - for 16*6 groups (1 group)I have configured this for P3 and P4 but i have to set the cancel condition when priority or group changed ...
Once a Major Incident is resolved, the Post Incident Report can be reviewed and analyzed. However, I have observed that the Post Incident Report displayed in the Workbench is significantly different from the version available in the Service Operation...
Hello All,In the timeline of inside post incident management report ection i want to have all the belowPIR timeline section• Created• Proposed• Promoted/Rejected• Actions taken (Under Compose section)• Flagged work notes• ResolvedHow i can achieve th...
In one instance I can see state flow transition at top of the form on incident form but unable to see it on other instance. How to configure it?
