Hi! Is it possible to insert images/any attachments to the incident form through incident templates when applied? Kindly advise all the limitations of the incident templates.If yes we can insert, kindly suggest how can we make it happen.
Hi Community,I have a reporting requirement where I need to identify incidents that originally started with a specific Assignment Group (Service Center OR Service Desk), even if the incident was subsequently reassigned to another group.RequirementFo...
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report,...
hi experts,We are using the OOB classify tasks agentic workflow to predict service,service offering,category,subcategory for incident records.Is there any backend table in servicenow which stores the logs of which all fields the agentic workflow was ...
Hello Everyone, I need some help understanding the behavior of reference field suggestions in ServiceNow.For example, we have an Assignment Group reference field. Previously, I frequently selected the group ServiceDesk_India, so the browser and refer...
I have created a Channel, Queues, Assignment Eligibility and then mapped with Assignment Rules (Most Capacity) in incident table. I have just checked for auto assignment. However my incidents are not being assigned to the group and assigned to. Under...
I have a requirement to add the Resolution Note in the ESC portal, in Activity Stream, there is a widget name-"Ticket Conversation"Added the Screenshot, to exactly where I needed it.Can anyone help me with the requirements, as I am new to this.
The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report, ...
We need to display an SLA Attainment % metric [Made / (Made + Missed)] directly inside a modern Platform Analytics Workspace visualization Is it possible to create a custom mathematical calculation or formula metric directly within a live Platform An...
I am looking to redesign our Incident landing page for our organisation , Any lead on how ServiceNow incident landing page should look like ? , I also want to understand if ServiceNow usages templates to create incident landing page.Any help/directi...
Hi There, i am creating a skill kit to work with incidents. i want it to search for similar changes where configuration item is the same and similar short description. i created the skill kit but it asks to set the role restriction. when i click the ...
When I am trying to create a report under data visualization for the incidents closed last month, I would like to extract the all the activity log details for each incident. As the activity formatter is not a field available, please suggest an altern...
We have an OOB before query Business Rule (Order: 100) on the sys_user table that restricts access to inactive users. Currently, only admin and specific privileged users can view inactive user records. As a result, tickets (such as RITMs/Incidents) r...
I am working on Scheduled report and i was stuck at calculation duration to it. Requirement is: there is a report called unreturned devices - Duration Trigger based off age of ticket – (created and updated relative 3 days i mean not updated since c...
