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Approval Process

I have a custom table, where I have 20 request types, and out of that 10 request types are having approvala,so have created a field called Approval Required in the configuration table,based on which approval is triggered.But now the issue is for this...

Kaustubh k by Tera Expert
  • 287 Views
  • 4 replies
  • 0 helpfuls

ATF Step Configurations

Hi , Recently, we upgraded our UAT instance to the Zurich release. Before the upgrade, we performed a clone to UAT. After the cloning process, I observed that in ATF, all the step configurations were missing. When I checked the Step Configuration tab...

SLA Issue after Zurich upgrade

Hello Team, We have recently upgraded our instance to Zurich after this upgrade we are experiencing one intermittent issue related to SLA's that is though incident is resolved still resolution SLA is running and getting breached same thing happened w...

maddamsetti by Tera Contributor
  • 353 Views
  • 2 replies
  • 1 helpfuls

Resolved! Major Incident Management Field Icon

Hello Everyone reading this..I wants to add a danger icon/image in Incident record inside the 'Number' field(just right to numbers), whenever the incident state will be major incident accepted so that it can get differ from the P1/any other incidents...

raishiveshk by Tera Contributor
  • 315 Views
  • 3 replies
  • 1 helpfuls

Major Incident Management in Agent Mobile

Has anyone extended Communication plans, playbooks etc on Mobile?While SOW experience works just fine, we have a heavy user base who use their mobiles to report a Major Incident.  We would like for the communication managers to be able to send out em...

snowdev8 by Tera Expert
  • 254 Views
  • 2 replies
  • 2 helpfuls

Resolved! Unable to call script include in report

Hi All,I m having a script include to return the group members of assignment group, and below is the script.I need to call in the report and trying like below but not working. Please guide in how to call script include in report getSDgroupmembers: fu...

Priyanka145 by Tera Contributor
  • 1193 Views
  • 8 replies
  • 0 helpfuls

Remove Workspace from the Search

Hey All, We currently are not planning to use the workspace ticket view with tasks so I need to find a way to disable it from the search. We just recently upgraded to Washington on our Dev instance and noticed that the global search is gone. I'm look...

CiaranMurray_0-1709043584706.png

Resolved! Can we reduce Priority for closed Incident

Dear Team,We have come across a situation where we need to reduce the Priority for Closed incident from Priority -1 to Priority -2, we have tried by Data management also by Fix script wherein we could not able to accomplish it on form view but at the...

Johnson7s by Tera Contributor
  • 241 Views
  • 1 replies
  • 1 helpfuls