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Chat support options in esc portal

Hi All, Currently in our Employee center portal ,whenever user starts a coversation and click on Contact Support, and then call support,we are directing to a sharepoint link,but now we want to display the respective countries helpdesk number only,If ...

Kaustubh k by Tera Expert
  • 316 Views
  • 3 replies
  • 0 helpfuls

Tickets marked as Invoiced incorrectly

When any user tries to create a ticket from the portal, once the ticket is created, then automatically  Invoiced ticket check box is getting selected, it should only select when ticket route to return back to Servicedesk, but i happening in all the c...

SLA Repair for incidents with on hold reason

We had a pause condition looking at on hold reasons to pause the SLA.Then we changed these on hold reasons but hadn't immediately changed the pause condition which caused us to run the repair for historical incidents.But we ran it for a whole month o...

sarathvargh by Kilo Contributor
  • 393 Views
  • 1 replies
  • 0 helpfuls

Resolved! priority of client script and ui policy

ui policy        setvisible=trueclient script   setVisible=falseClien script over rides ui policy but for  setmandatory and set readonly ui policy over rides client script so why in first case ,client script over rides ui policy

aditya2byte by Tera Contributor
  • 1202 Views
  • 9 replies
  • 0 helpfuls

Restric access to form throught link

Hi,I’m looking for a way to restrict users from accessing specific forms directly by entering the .do URL (for example:  instance-name.com/incident.do?Even if a user doesn’t have a role to access the module in the application navigator, they can stil...

Pedro33 by Tera Contributor
  • 437 Views
  • 5 replies
  • 0 helpfuls

Hide and Show of MRVS

I have a requirement like there are three MRVS like A and B, and C based on the selection on variable in A MRVS, the second MRVS B and Third MRVS C ,some of the variables to be hidden, could you please help on this, is there a way to do this

mallelakuma by Tera Contributor
  • 364 Views
  • 1 replies
  • 0 helpfuls

Feature Suggestions

Feature Add Idea: Not just for incidents but any entity in servicenow that I can assign myself as taking ownership of the item but please consider adding a button labeled something like "Take Ownership" or whatever you want it to be that once pressed...

jbruns2019 by Mega Expert
  • 1553 Views
  • 12 replies
  • 0 helpfuls