Steps to activate 'Trending Case Topics'

Sathwik1 · yesterday

Can someone please help me on how to activate 'Trending Case Topics'

abbasshaik4 · yesterday

Please refer to the link below:
Trending case topics • Australia Customer Service Management • Docs | ServiceNow
OR
Create major cases for trending case topics • Australia Customer Service Management • Docs | Service...

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

Ehab Pilloor · yesterday

Hi @Sathwik1,

The trending case topics feature requires the Predictive Intelligence for CSM (com.snc.csm_ml) plugin and the Major Issue Management (com.sn_majorissue_mgt) plugin.

Ref: https://www.servicenow.com/docs/r/customer-service-management/trending-case-topics.html

Refer below link to configure trending topics:

Configure trending case topics

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor