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Task to Display previous and current CI on incident Comments

DikshaC13033718
Tera Contributor

‎07-24-2025 04:47 AM

When  a CI is included in incident, the comment should be’ Incident number is using this CI. Incident was created on: date/time .

If the CI is changed, update both previous and current CI comment ’Date time, incident number.

When the incident is closed or resolved, clear the previous comment and add a new comment ‘ This incident: INC…… was resolved by: name

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-24-2025 06:15 AM

Could you please share a screenshot of what exactly you're looking for?
Just capture the CI changes in the Activity Log — that should help clarify.

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Dr. Atul G. - Learn N Grow Together
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