Task Visibility

[Community Alums]

Hi Team ,

We are not able to view records in the list view.

Table - Incident , Problem , Change , SC Task.

Fixes tried ,

Query BR - Working Fine , No changes done.

ACLs - Verified no changes.

[Hemanth M]

Hi @Community Alums ,

When you say "We" who ITIL users, admins??

do you see any message when you look for this record?? need more details here.........

[AndersBGS]

Hi @Community Alums ,

 who is we? Are you an admin? If not, have you consulted with the admin of your instance?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders 

[Gangadhar Ravi]

@Community Alums Can you please provide more details who is not able see and check if those users have proper roles needed.