Based on the filed changes shall we save the record
Hi Team Based on the field changes shall we save the record(auto save the record) Any suggestion........
Forum Posts
Auto save the record
Hi Team, I have a doubt like shall we do auto save the record (like end user filled the one field value automatically record need to be saved, again end user filled the anther field value again record need to save (aromatically with out click the sav...
Auto save the record in portal view
Hi Team, https://www.servicenow.com/community/developer-articles/how-to-create-a-service-portal-tabbed-form-widget/ta-p/2304743 By using this link I Configured tabbed form in portal its working fine , I have one requirement like i need to do auto sa...
Variable value getting cleared out
We have a API to update the variables from azure. Once the RITM is approved some variables are updated. Once we work on task and close it those variables are wiped out. Its not always but its intermittet. Please help me understand the reason behind i...
Worknotes and additional comments are hidden on incident form
Hi Community, I have few acls using those i am making incidents read only when its assigned to xyz group. Only xyz group should be able to edit those incident records. I only want users to edit worknotes and additional comments but these 2 fields are...
Add assigned to and group members to parm1 in flow designer
Hello All, I have requirement to add a particular group members to SLA Breached notifications. In our instance we have SLA notification and escalation flow which is outbox configuration. So, in the parm1 already assigned to is there, how to add a par...
Resolved! Auto close incident when All incident tasks are closed
Hello Folks, I have a requirement on incident form, i want to close incident automatically when all associated incident tasks are closed. How can we do this with scripting. i tried with After Business rule but my script not working as expected. any h...
Resolved! how to stop passing 'special instructions' value to before sc task activity in workflow
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
How do you Pin a KB Article ?
What are the requirements and process to pin a KB Article in SOW and Agent Assist?
Need to create a dashboard of Incident ageing and P1& P2 ticket
Need to create a dashboard of Incident ageing and P1& P2 ticketplease refer to screenshot
Send Work Notes to Zendesk with flow
I am using a flow and Zendesk spoke to update Zendesk tickets. I am using custom fields action but I cannot send work notes or comments to Zendesk ticket comments.
Assignee was unable to change the state of the incident to On-Hold as he is a member of Watchlist
Hello All, I created an incident and assigned to an user who is having admin role also but he was unable to change the state to On-hold because i added the same assignee in watchlist also, is this the Out Of the Box behavior?If i remove the assignee ...
How to configure onload client script on Change Table
How to configure On-load client script so that all the users should have edit access only when the state of change request is new or implement. If the state is not new or implement then all the other user other than change management team should not ...
way to remove value in special instuctions data in the sc task after state is complete
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
how to remove special instructions data in the sc task after state is getting completed in sc task
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
