Hi,I have created a Major incident field on incident. When that is checked and priority is when it should create a new major incident. I have configured a trigger rule but it is just showing in activity log. But I am unable to see a incident under ma...
Hello Experts,As per the OOTB for normal changes, After the assess state change will be moved to authorize and triggers CAB approval. But our requirement is in authorize state we need two levels of approvals. One will goes to CMG group and if they ap...
Hi Folks , I have a requirement where we need to update the colour codes of the SLA Bar like this . 1. Opened Date/Time - 50% ofSLA duration ---- SLA Bar needs to be Green-------------------------------------------------------------------- 2. 50% of ...
Hello,I'm leveraging one OOTB functionality but couldn't able to achieve the requirement. We have Add Ui action on incident which will help to add more incidents on a single go. Following is the problem record, In which I can add number of incidents ...
Hello Team, I have received an incident in which, users whos location is filled in the user table but on the incident form there location is populating as empty. I am unable to reproduce this issue in the NON - PROD. Also, I can see that location i...
How to configure assigned to should not visible when the assignment group is empty?andHow to print latest 10 incidents in servicenow?
Hello Developers, We are doing e-bonding via OUTBOUND Rest Message.We are X company & OUTBOINDING to Y company.There is a BR at place which will trigger the OUTBOUND with necessary Data from X to Y & a ticket will be created on Y company end.Ticket n...
As an Incident Manager, all of your “differentiation,” all of your management power, and all of your efficiency come from solving 1 specific problem, for 1 specific type of person, in 1 specific way.This is THE path to excel 10X more than a “commodit...
Hi,In ATF i am facing the issue for Attachment validation thing, please help me out what are the steps we can use to attach the attachments in particular places of the catalog item. Thanks,
Looking for some suggestions or guidance on timelines for On Hold ticket status. Any examples or ideas for different types of On Hold reasons you can share? Thanks in advance!
Hi Team,There is a requirement to add 80/90 fields in Incident form, but user doesnt want to submit Record producer, Is there any possibility to create a record producer and bring those variables in Incident form . without user submitting the request...
Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way of adding this to the problem form?
Hi,In ATF some of the variables has attachment mandatory which step should i use. Please find the below screen: Form: Please help me out to which steps should i need to use while performing the attachment validation in ATF. Thanks,
1. what did you do in your last integration?2. challages set up intigration with servicenow3. Mid server in servicenow4. HTTP methode what is PATCH and PUT5. benefit of HRSD in servicenow6. HR criterisa & user critera in servicenow7. database view in...
Hi All,In below script i need to get latest date of 'lastEscalatedTS' case number [{"caseNumber" : "3PR0217912", "firstEscalatedTS" : "2024-02-28T12:33:52Z", "lastEscalatedTS" : "2024-02-28T12:34:44Z"}, {"caseNumber" : "3PR0218796", "firstEscalatedT...
