I have a report that uses the Incident table and it is filtered by Configuration Item and Resolved on date. When I run it I get a list report of Incidents. In that list report of incidents it includes both the Parent Incidents and the Child Incidents...
Whenever a problem record is created by an incident or directly by the problem module, The stages should start from an assess state instead of a new state. How to configure that requirement?
Hello all, I would like your expert input on the following topic.I am trying to understand the purpose of the Service, Service Offering, and Configuration Item fields in an Incident form.I have read docs but does not help really. For example, for the...
Here below I pasted the code for your reference,var gr = new GlideRecord('incident');gr.addQuery('number','IN00....');gr.query();if(gr.next()){gr.short_description = "my laptop is not working";}
Hi all,I want Which plugins we need to install for on-Call support in Service operations workspace for ITSM and what are dependency
Hi All, Am trying to create a interactive Filter in my Incident Dashboard. I would like to configure the interactive filter "assigned to" as below to my dashboardand here is The field type In the interactive filter configuration below, this table sho...
Hi, I cannot script in Incident Template. But Previous project i was doing this . Let me knew what is missing.
Hi There,If Major Incident State field is accepted on incident form then whoever promoted the incident to Major Incident that means "Promoted By" field from a incident table should be auto populate as "Assigned To" field on related child incident tas...
Hi, Need to create a UI action button 'Reminder' on Incident form.When we click that 'Reminder' button, it should show a pop of 'Reminder" table form to fill and submit that form.can we achieve this ? Thanks @Community Alums @Mark Manders @Arpan Bais...
Hello. I want to send attachments from ServiceNow incident_task to an AWS S3 server provided by a third-party software. I managed to upload something and received a 201 status code. However, when downloading the file from S3, the file structure is co...
Hi! Hopefully it's a simple question... so, from Outage table (in my instance it is named [cmdb_ci_outage]) I can find "Task Number", which points to the related incident record number. So I believe there must (could?) be a relationship to Outage rec...
Hello, I have a requirement to raise multiple ServiceNow request one after the other, and each request should be routed to different ServiceNow groups only if the previous request is succeeded. Is there any tool in the market where i can fill in the...
Hello, I am currently trying to get a specific group of users to see just the INC attachments. I was trying to look for a role similar to 'sn_si_analyst' (this is for Security Incidents and Incidents) but coudn't find one just for INC attachments.Did...
HI All, i'm trying to attach attachment to parent --> its attached to child recordbut when i attach 2nd attachment --> 1st one duplicated and 2nd attached3rd time its increased more ....i want to fix this issue in businessrule (function executeRule(...
Hello Everyone, I'm currently working on the Major Incident Workbench, and I would like to add an additional field to the header, next to the category field, as shown in the snapshot below. Could someone please let me know if there is a way to do t...
