Major Incident Management Communication Task Modifications
Is there anyway to edit/add/delete these fields in the MIM workbench Communicate Task. Please have a look into it. Thank You!!
Forum Posts
Connect Catalog item request with incident
Hi, when an Incident is closed using the Close Code "Not an Incident", and no Request is connected to it, the incident should close and open a generic request with the same information as the incident had. I created this business rule for that (after...
Retrieved value from UI Page if data is passing from Workspace Client Script
Hello Team, I need to pass field value from Workspace client script present in UI Action to UI Page. I am using below code to pass value. But I don't know how to retrieve it.Please help me with the correct syntax so that I can pass value and retrieve...
Configure Function Field - how to extract the text before a hyphen / comma of an incident title
We are trying to use the Configure Function Field in reporting to extract the text from an incidents title or short description.For example ticket titles could be Avaya - caller ID not visibleMicrosoft Teams - slowness on new chats We want to extra...
How to fetch the caller's MS teams status on the incident form
Hello,I have a requirement related with MS teams Integration to ServiceNow. Can Anyone please suggest a way to retrieve the selected Caller's MS Teams Status on the Incident form, where "caller" field references to sys_user table. @Ankur Bawiskar Co...
Resolved! Community Email issues
Hi @David @Dan Bruhn Since yesterday, at approximately 1:30 PM BST, I have not received emails in my mailbox. Is there issue going on. I did not change any setting at my end.
Additional comments in List View
Hi All, In Incident record I added 10 Additional comments but when I export the excel only few recent comments are visible. Is there any possibility to get all the Additional comments. Thanks,Anoja
Major incident on extended table
Hi All, I hope you are well. I am implementing Major incidents on our instance, which is working perfectly (as you would expect) for our Incidents. However we have an extended table called IT incidents, which we also require Major incidents for.Has a...
Resolved! Client Script
I need to show an alert message if the manager of the caller (from the caller field) is the same as the manager of the assigned-to user (from the assigned_to field) on a form. Both caller and assigned_to are reference fields to user records.
Update all outage records having null End date
Hi All,My requirement is to update all null End date outages. I tried with fix script but no luck.Kindly provide any suggestion or any solutions. Thanks in advance
Workspace issue
Hi Guys, 'Create problem' is not available in my agent workspace.Could you please let us know why it is not available in Workspace and how to check the updates of workspace. Thanks and regards,Yajna Yadla
Making Assignment Group and Assigned to inter-dependent
Hi everyone, I have a requirement that I thought would be pretty easy but I can't figure it out.Also, I thought I would find the solution quickly by googling but no success. Maybe I'm not searching for the right keywords.In the Incident form, I want ...
How to get incident number which was created through soap message another snow instance
Hello All, I need set incident number which was created through soap message in other snow instance. please let me know, How we can set that value in below code var s = new sn_ws.SOAPMessageV2('Soap Integration with other snow', 'insert'); s.setSt...
Unable to find Catalog Task Definition in related list
Hi,Unable to find Catalog Task Definition in related list. Please advise.looking for: In personal instance not showing catalog task definition in related list Regards,B
Timer field on Incident form to start on submission of form
REQUIREMENT: How to have the Timer start on the submission of the incident form Thanks in Advance
