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Stop clock based on incident state

We have to include new states to incident state list to add some additional functionality to the incident tracking.  â€¢ Waiting for XX Team to complete work - does not stop clock• Waiting for Customer Response - stops the clockAs noted above, we want ...

Sri29 by Tera Contributor
  • 407 Views
  • 3 replies
  • 0 helpfuls

Blue dots next to records after Utah Update

Our company has just upgraded to Utah Release and now we are noticing a blue dot next to some of our records in our workspace. We are curious what the blue dot is for. I have seen multiple things related to this that it has to do with record updates ...

nicka02511 by Kilo Contributor
  • 507 Views
  • 3 replies
  • 0 helpfuls

Get MTTR from Incident Table

Hi All, I am working on a dashboard for Incident data. Requirement is to see MTTR for P3 and P4 Incidents which can be gathered from 'incident_metric' table.  However, is there anything on Incident form from which we can calculate MTTR?  Thanks..!!

Get oauth2.0 token

Hello experts, In my http method i am using a oauth2.0 authentication. when i click the "get oauth token" in the related links of the REST MESSAGE, it shows "oauth token flow completed successfully". I need to pass token in the Payload else i am gett...

deepika46 by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls

ATF Issue - Open an Existing Record

Hi All, I'm running ATF on Project table [pm_project], i'm able to successfully insert record on the project table and able to validate if the record is available in the system, but when tried to Open the record ATF is failing with the message - ''pm...