The color code and value is not updating in the field level

[deepikag0508]

Hi Everyone,

There is a custom choice field called Impact Analysis Status on the Incident form. This field is configured to appear both in the form header and on the form.

The field value is updated to Refreshed through a UI Action.

After the UI Action is executed:

1. The form header correctly displays the updated value (Refreshed) along with the updated green choice color.
2. At the field level, the field value is updated internally, but the UI continues to display the previous choice decoration (To Be Refreshed with the red badge).

The field-level display is refreshed only after the form is reloaded.

Expected behavior: The field-level choice display (both the displayed choice and its associated color) should refresh immediately after the UI Action updates the field, without requiring a form reload.

Kind Regards,

Deepika G

[Ankur Bawiskar]

@deepikag0508 

how is that added to the field in workspace?

If via Field Decorator then I believe it evaluates only once when form loads

hence it will work next again when you reload the form

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[deepikag0508]

Hi @Ankur Bawiskar 

In the workspace, under the user profile, we have a option called configure page -> form header. Here, I have configured the field in the header

With respect to color code, I have configured it in sys_ux_highlighted_value_config table

Link: https://<instance_name>.service-now.com/sys_ux_highlighted_value_config.do?sys_id=8db6365c535130108e...

Kind Regards,

Deepika G