Triggering Email Twice when the incident priority changes to Critical.

[sattar3]

Hello All,

We configured an email notification on Incident table. 

When the state changes to Critical an email notification will be triggered.

But we are getting the email twice, please explain how to fix this?

Not created any event also.

@Ankur Bawiskar @Community Alums 

Thanks,

Sattar

[Sai_Charan_K]

Hi @sattar3,

How did you configure the email notification? Can you please give more details so that I can help you with the issue?

Thanks and Regards,

K. Sai Charan

[swathisarang98]

Hi @sattar3 ,

Could you please share some screen shots of your notification ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[AB1998]

@sattar3 

Please check you trigger condition on notification, may be it will trigger the notification twice.

I don't have much info but try to set the state condition as changes to not state is.

[Ankur Bawiskar]

@sattar3 

what debugging have you done so far?