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Resolved! UI macros in front of caller field

Hi, I was learning about UI macros and my requirement is to add Assign me icon in front of caller field so that whenever user clicks on that icon, he can assign himself as caller. I have created following UI macro and added it to the dictionary level...

kaushikiberter_0-1722233372995.png kaushikiberter_1-1722233497505.png

Send Survey to Group Members

I have a group called 'IT_Quality' team. My requirement is that I need to trigger the survey to to the members of this group every time that incident is resolved.I have checked the trigger condition form, there I am unable to add this particular grou...

Shrey hurana by Tera Contributor
  • 1153 Views
  • 13 replies
  • 2 helpfuls

Resolved! Users not being shown on the incident record

Hi all, I need to make a new incident record with a newly created user for a demo-purpose, but at the moment failed to select a particular user. The users I created for this purpose does not show on the Incident record. This might be a very straightf...

TomohiroT by Tera Contributor
  • 404 Views
  • 3 replies
  • 0 helpfuls

Service bridge | map incident category

Hi all, This one probably is a noob question, however I can't find any answer to this.So, here is the issue:- I am building a Service Bridge integration with a producer to log incidents and I have most of the fields mapped, however, the category fiel...