Efforts spent on each incident record

Hi Team,i would like to know how to get the information on the incident record this much efforts being spent on this particular incident record. pls share the screen shot of the same.  regards,Garvit

Major Incident Workbench - PIRs

Hi,  I'd like to run a report to show whether a PIR is complete for all Major Incidents. I'm struggling to find the table which would allow that to happen??? Many Thanks 

To differentiate and manage document attachments based on the recipient type (internal vs. external

In the same request scope, I need the ability to share specific documents with the internal team (users with an insead.edu email) and other documents/screenshots with external users (those with non-insead.edu email addresses). The documents intended ...

how to add clickable link in description field

How can I customize Service Operation Workspace dashboard?

Hi All,I have a requirement to replace the main Overwiew dashboard in Service Operations Workspace with another, customized and editable dashboard.I attached a screenshot of how it looks now, it is a default view of SOW.How can I edit it or replace i...

Added a new custom field VVIP where it should replicate the VIP but it's not working

Hi i have created a new VVIP field in user table and written a ui policy where only one check box( vip/VVIP) should be displayed based on chosen field and replicated the VIP style tried with VIP icon too and new icon that were available in images.do ...

How to call RESTMessageV2 from the UI Page?

How can i call REST API (3rd party) from my UI page in client script or Jelly script.

How to parse excel data using flow designer and map the data to target table.

Can we parse the data present in the Excel sheet and create a record in the target table using Flow Designer?

Email notifications with link to update record kn the form

A user can cick a link or button in an email and the Reports associated record's work notes and other fields are updated.FYR: if user created a incident then he get email notifications, in that email contains a link or button. A user click on that th...

Dynamic translation on email notifications

Hi all,We did setup Dynamic translation email notification (Vancouver), we did create one English notification, and the translation is working well. When we have recipient users with preferred languages different from English, the notification goes o...

How business duration is calculated in incident tabel

We have two incidents 1st open on 23/12/2024 19:55:11 and resolve on 24/12/2024 15:16:19 its business duration is 8 hours.Another incident open on 23/12/2024 19:51:57 and closed on 24/12/2024 19:06:30 its business duration is also 8 hours.Schedule is...