Forum Posts
Major incident Communication plans - recipient list filter for particular region
Hi , I have a requirement on Major Incident communication plans - recipient list.When Major incident belongs to a region(based on caller - orgid subscope) i want only few groups(Specific groups mentioned) to be able to view/select in recipient list.
How to prevent submission of form on onchange client script
Hi Team,We have a on change client script and script include to fetch the value from table and do validation,but the issue is even if the value is incorrect the form is getting submitted,which should not be the case. Below is script include and clien...
knowledge base: how to do currently ,when the incident is closed ,all fields become read only.
how to do currently ,when the incident is closed ,all fields become read only.now we need to make this field editable if the user has role knowledge_manager.
Resolved! How to have new entry in staging table for record creation&updation via REST API explore or POSTMAN
Hi, We have a staging table in our instance for the Integration. When we sends a POST request from REST API explore or POSTMAN, it creates a new record in staging table and creates incident accordingly. But when we send a PUT request from REST API ex...
Resolved! Require additonal comments when incident is cancelled
Morning! I am trying to make additonal comments required when an incident is cancelled, however i am experiancing some strange behaviour. Client script OnChange UI type = ALLField = State function onChange(control, oldValue, newValue, isLoading, isT...
How 'Impacted Services/CIs' related list works on Incident form based on affected CI?
How exactly 'Impacted Services/CIs' related list works on Incident form based on affected CI??Official docs link - https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-management/task/refresh-impacted-cis.html I u...
New requirement on State field
On Incident form, state field should contain its successive value only. eg. If Incident has "In Progress" State than only "On Hold" will be visible. If "On Hold" than "Resolve" should be visible. At last when Incident is in "Resolved" state all v...
Slack integration to send Major Incident comms
Hi, We are working on a use case to send Major Incident comms to a specific channel in Slack. We have created a Communication Task with channel as Slack however, we are struggling to understand how to choose the channel for sending the comms. If anyb...
AddError Message is showing twice in the workspace
AddError Message is showing twice in the workspace how to resolve this issue??
Resolved! i want to restrict the particular user or groups to attachment in incident table
i want to restrict the particular user or groups to attachment in incident table
change the content in word(.docx) file
I am doing an integration with MS word by clicking on UI action it is opening my template which i have stored in sys_attachment table to MS word online editor on my SharePoint . now i want to auto populate some data like caller and short description ...
Resolved! SLA Definitions working Fine in DEV but not working in Test Enviroment
Hi , I have configured SLA definition with schedule 8-5 weekdays excluding UK Holidays. I checked schedule, all conditions but unable to find root cause of the issue why SLA defintions are showing wrong in Test environment can anyone guide me in tro...
what is dot walking and how to configure for incident table
what is dot walking and how to configure for incident table
