Hi All ,
I have a requriement where on click on UI ACTION create an incident (OOB) incident record will be created
and on the INC record in the work notes should get populate with ' Created from Interaction: number12345'
and on the interaction record ' this is forwared to incident ' should get populate in the work notes as well .
for this i have ui action given below :
var canCreateIncident = false;
if ((current.isNewRecord() && current.canCreate()) || (!current.isNewRecord() && current.canWrite()))
canCreateIncident = current.update();
else
canCreateIncident = true;
if (canCreateIncident) {
var inc = new GlideRecord("incident");
inc.initialize();
inc.caller_id = current.opened_for;
inc.short_description = current.short_description;
if (GlidePluginManager.isActive("sn_itsm_gen_ai") && current.chat_summary && (current.chat_summary.toString()).length < 4000) {
inc.description = current.chat_summary;
}
inc.origin_table = "interaction";
inc.origin_id = current.sys_id;
if (gs.getProperty("com.snc.incident.create_from_interaction.save") === 'true') {
inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number);
var incSysId = inc.insert();
if (incSysId) {
var interactionRelatedGR = new GlideRecord("interaction_related_record");
interactionRelatedGR.initialize();
interactionRelatedGR.interaction = current.sys_id;
interactionRelatedGR.document_table = 'incident';
interactionRelatedGR.document_id = incSysId;
interactionRelatedGR.insert();
}
}
action.openGlideRecord(inc);
new InteractionRelationshipUtil().copyAttachments(current, inc);
var flowInputs = {};
flowInputs['current'] = current;
flowInputs['interaction'] = current.getTableName();
var result = sn_fd.Flow.startAsync('from_intraction_to_incident', flowInputs);
}
where above i have triggered flow in the script
and below are flow designer steps :
but when i click on the UI ACTION it's not working!!
can anyone please help!!
