UI Action visibility

[Devika]

There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .
Can anyone help me on this ?

[Devika]

Hello @PoonkodiS 

it is not working

[dgarad]

Hi @Devika  

From your screenshot I  can see .Client is checked .Replace your condition with the client-side equivalent g_user.hasRole('itil') || g_user.hasRole('sn_incident_write')

[yashkamde]

I think you are trying in new record and that can be the issue as show insert checkbox in not check..

Also check the user should only have 'itil' and 'sn_incident_write' role only..

[Ankur Bawiskar]

@Devika  

you can add roles in the Required roles section

Your existing condition looks fine

share complete UI action config screenshots

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Anurag Tripathi]

Hi,

Why don't you use the OOB method to add role instead of writing it in the condition. Look into the Requires Role Section