Unable to Modify or retire a standard change template

[Joshua Comeau]

Trying 

Non-Admin user getting the following error:

You are either not authorized or the cart item is invalid

https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/...

Shows: Role required: admin, change_manager, sn_change_writeor itil

Admin can and gave the user the following roles: 

change_manager, sn_change_writeor itil

and they are still not able to modify it gives not authorized 

[AndersBGS]

Hi Joshua, 

You need yo back to your admin, and ask them for the reason it's not working. It looks like a role issue, which admin need to figure out.

Best regards

Anders

[Joshua Comeau]

I found the record producer that allows for editing now but was looking to make it so that only admin / Change_manager role could edit appears it is an ACL issue