Hi We use MIM Workbench when managing a major Incident, is it possible when we send comms emails from MIM Workbench that it also posts the email into the Child Tickets associated to the Parent tickets as a customer visible note, so that users can see...
I have submitted request through the form for adding group members to the group. there is 2 approval for this for one is user manager approval anather one is group manager approval so. after 2 approvals also form showing still waiting for approval. I...
Good Morning NOW Community,I am running into an issue where one of my fields does not display accurately when viewed in reports and or list view. The only time the value is correct is when viewing via Incident Form. I do not have any scripts or rules...
Auto upgrade number (number maintenance) i incident,problem,change request and any cutome tables which have the auto update number. Than every time we open the record ,so it creates new number and with out saving that record we reload than the auto...
Suppose someone changes the Priority of an Incident — how can we know who changed it, and when?So I wanted to confirm that Auditing is done field level or table level? if it's done field level also then How?
Hi Everyone, I want to print the all incidents account & incidents managers names. I build the code but not working. var inc = new GlideRecord('incident');inc.addQuery('sys_id','57af......')inc.addExtraField('caller_id.manager.manager.name');inc.quer...
Is it possible to have a filter on assignments of my groups not yet supported (assigned to is empty? Thank you for helping!
Hi everyone,I'm facing an issue when using a template to auto-fill fields on an Incident record.I have a template that populates several fields, including the Assignment Group. At the same time, I have a Data Lookup Rule configured to set the Assignm...
Hi Guys, I was wondering is it a good idea to change the Unique flag on a sys_user table from user id to email.Has anybody done that?I have come across a Scenario where there are 2 users with the same user ID. Hence first has created a record in the ...
Hi Team,I am going through ITSM simulator. While validating, I am getting an error as - "Validate that you have updated the Create Emergency Change UI action for the appropriate table and with the appropriate script changes".I tried checking existing...
I attended the interview today interviewer ask one question like Problem Record A : 20 recordsProblem Record B : 10 recordsIncident : INC00000(Reference field) (When incident is created)Short-Description : TextDescription : Text 1.When the user selec...
Create incident and along with short-description & description using script?
Hi All,I want to send "work notes" in the API along with number, state, short description?Is it possible by using REST API explorer or do we need to create a custom APIThanks in advance your response
Hi all, How SLAs are managed when a Major Incident is created from a normal Incident that has its own SLAs?Which is the best practice? Many thanks,Tommaso
