On CSM portal, when we go to section My List -> My Cases. It is showing all the case instead of my cases(Contact is me OR Contact is logged in user). When i impersonated a contact - A contact should not have access to other cases, The filter shows on...
Hello community I have an email notification once a RITM ticket is assigned to a group, but it is still not being triggered. I tested most of the conditions and scenarios but it is still not working ..is it a bug in ServiceNow ? or an ongoing issue?...
Description:Hi Team,I need assistance in setting up the Microsoft Teams integration in ServiceNow to enable initiating Teams calls directly from the Major Incident Management (MIM) Workbench.Requirement:Ability to start or join Microsoft Teams calls ...
Good afternoon.!We have an OOB PA indicator called the "Average age open incidents". It is fetching the data, but I cannot understand what does that data mean. We are able to fetch the data based on Assignment group. Also, it does not show the ticket...
How to configure in ServiceNow to export the incident data to Word in ServiceNow
Hello Experts, I have created a new fiscal period to generate data for the interval of April to March and named it "Fiscal Year."Under the calendars for packages, I have added the Incident Management and Change Request packages. I am able to access t...
Hi, I've been requested to crate a List Data Visualization with the list of Incidents that matches certain conditions with fields from Incident table but also with 2 additional columns:Max breach time: The maximum breach date of all the SLAs of the i...
Hi everyone,I have configured a scenario where I created 5 custom tables, and for each table, I designed 3 different views (not including a default view).To control visibility, I also created View Rules based on specific roles assigned to users.What ...
I am creating an ATF test where:A user submits a Record ProducerA Case is createdAn Incident is automatically created and linked to the CaseAn agent opens the Case and then opens the linked IncidentThe agent clicks Assign to meI can submit the Record...
We are facing issues with DeepL (licensed) translator in ServiceNow.Can anyone suggest recommended free or licensed alternatives to DeepL that work well with ServiceNow (e.g., via UI Actions or REST APIs)?Experience with Microsoft Translator, Google ...
If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?
When multiple ACL rules match the same table and operation — one grants access while another denies — what is the outcome?
I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?
We have a group that would like to have there own incident form rather than using the default incident form. They have a different set of questions and process which is the reason for the 'Ask'.I understand that best practice is for everyone to use a...
Hi All I have been asked if there is a way for end users to ask other users in the business questions via the Service Portal , without the need of back end access (ITIL licence). So for example if an end user wanted to ask a question about an order, ...
