Resolved! Cannot find Major Incident Workspace
I have Service Operations Workspace but I have seen (and customer has seen) a Major Incident workspace that is OOB but I have followed install instructions but cannot see it . Any ideas?
Forum Posts
Resolved! ITSM
How should I design a Business Rule to update a field automatically?
Resolved! Field dependency between Two fields in Incident form
Hi Team, I have two fields in Incident Form 1. Sub Category (Which is Choice List ) and Service Offering field ( which is a Reference field to Service_offering table where 44 choices are present). My Requirement is when a Particular Sub category is ...
Advanced Work assignment-Routing based on skills
Hi Team, In Advanced Work Assignment, We have configured an incident channel, where we want to route tickets based on skills. We have a single group named as Support group and below all members are present in that group. Skill 1- If caller is Vip us...
Resolved! How to list all incidents that have attachments in ServiceNow?
Hello Community,I want to query all incidents and display only those that have attachments. Could someone guide me on the best way to achieve this in ServiceNow?
On-Call notify without Assigning the INC
Hi Team, I am working on Setting up MIM. As part of the process when the Major Incident (MI) is created, it will be assigned to the Major Incident Support team and MI manager will be Assigned the INC.I want to notify the ON call person via SMS & Call...
Resolved! Setting Capacity for the Advanced Work Assignment Incident Service Channel
Hello everyone,I need expertise on how to best define capacity for the Advanced Work Assignment (AWA) Service Channel using Incident. Currently, we are using everything out-of-the-box and have created one channel for Incident tickets.We understand th...
Data Lookups definitions
In Data Lookup Definitions, when there are a large number of choices, it becomes difficult to manually assign a value for each choice. Could you please explain how to handle or overcome this situation efficiently?
Purpose of Notify field options in Incident table
In the Incident table, the Notify field has three options:Do not notifySend emailTelephoneI’d like to understand the purpose and practical use of these options.How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?Are ...
Activity Stream displaying email subject in English despite French translated notifications
Hi everyone,My client wants a fully French Workspace experience. We've managed to translate almost everything, but we're stuck on one specific point: the Activity Stream.When an email is received, it appears in the activity stream with the original E...
New button visible only if the breach button is true
In the incident form we have SLA request tab. In this the new button should be visible only when the u_breached button is true. else it should not be visible. u_breached is a check box. I have used list control to perform this activity. but this does...
Unable to login to PDI
Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...
Why ITIL admin role user not able to see the Incident list?
Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?
Resolved! Category and Subcategory on ServiceNow Record Producers are not visible to user with no roles
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Resolved! Regarding SLA configuration
I have to configured SLA for P3/P4 as below,1. P3/P4 - for 24*7 groups2. P3/P4 - for 9*5 groups (37 groups)3. P3/P4 - for 16*6 groups (1 group)I have configured this for P3 and P4 but i have to set the cancel condition when priority or group changed ...